- Location
- Boston Massachusetts USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 15, 2026
The Sales Professional prioritizes clients’ needs, builds relationships, and provides memorable service through product knowledge, storytelling and hospitality. The role is permanent and full-time at the TAG Heuer showroom in Copley Place, Boston, and includes clienteling, merchandise presentation, administrative support and repair intake and delivery.
Role & Responsibilities
- Present products confidently, using storytelling and technical detail while creating a hospitable atmosphere.
- Build, maintain and develop a client base through the company CRM platform, with a focus on relationship-building.
- Develop and maintain knowledge of the brands, collections and pieces carried in the showroom, as well as general industry knowledge.
- Maintain a professional attitude and conduct business with integrity.
- Comply with company guidelines, policies and procedures outlined in company publications.
- Assist team members and build effective working relationships with them.
- Refer clients to another team member when needed to best serve their needs.
- Organize merchandise and displays to optimize sales and minimize shrinkage.
- Support the client experience in accordance with showroom hospitality guidelines.
- Independently use the company systems, hardware and software required to perform duties and responsibilities.
- Complete administrative responsibilities and tasks that support the client experience.
- Receive and deliver client repairs when required.
- Perform other duties and responsibilities assigned by management.
- Stand for extended periods.
- Lift packages or boxes as required.
- Maintain schedule flexibility and availability to accommodate showroom hours, including evenings and weekends.
Qualifications
- High school diploma.
- One year of retail sales experience.
- Passion for timepieces and/or jewelry.
- Computer literacy, including MS Office.
Skills
Experience
1 year of retail sales experience
Education
High school diploma
Workplace
This position is based in Boston, Massachusetts, USA.
Explore jobs in the USA.
Benefits
Benefits are mentioned alongside competitive compensation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Professional», «Client Advisor», «Retail Sales Associate», «Client Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.