- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 26, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
Hallmark is seeking a full-time Insurance Claims Consultant to support clients and guide them through the claims process from its Carlton Park office in Leicester, working Monday to Friday. The role calls for a retail background, strong interpersonal and client experience skills, and a positive, flexible approach; jewellery and watch experience is advantageous but not essential.
Role & Responsibilities
- Provide clients with support and guidance throughout the insurance claims process.
- Help clients navigate their claims.
- Use strong interpersonal and client experience skills to ensure clients receive a positive experience and an appropriate solution to their claim.
Qualifications
- Passion for delivering exceptional client experiences.
- Retail background.
- Excellent planning and organisational skills.
- Positive, can-do attitude.
- Eagerness to learn and build knowledge.
- Flexible team player willing to go the extra mile.
- Jewellery and watch experience is advantageous but not essential.
Skills
Workplace
The successful candidate will be located in Leicester, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Claims Advisor», «Insurance Claims Advisor», «Claims Support Consultant», «Client Claims Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.