- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Oct 29, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Watches of Switzerland Group’s E-commerce Coordinator processes online orders and resolves customer queries in line with defined procedures. The permanent, full-time role requires schedule flexibility for showroom hours, including evenings and weekends, and may involve remote work.
Role & Responsibilities
- Process e-commerce orders in a timely manner.
- Resolve customer queries promptly and appropriately by providing additional information or escalating or engaging colleagues to find a solution in line with defined procedures.
Qualifications
- A minimum two-year college degree in Business or relevant field experience.
- Excellent written and verbal communication skills.
- Strong problem-solving and organizational skills.
- Excellent computer skills, including Microsoft Office.
- Ability to work retail operational hours; some remote work may be required.
- Luxury retail experience and knowledge of luxury watch and jewelry brands preferred.
- Experience with SAP and SAPC preferred.
- Schedule flexibility and availability to accommodate showroom hours, including evenings and weekends.
Skills
Education
Minimum two-year college degree in Business or relevant field experience.
Workplace
This position is based in Sunrise, Florida, USA, within easy reach of Miami.
Explore jobs in the USA.
Benefits
Medical, dental, life and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-commerce Operations Coordinator», «Online Orders Coordinator», «Digital Commerce Coordinator», «E-commerce Customer Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.