- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Client Experience Events Manager designs and executes luxury events and client engagement initiatives to strengthen relationships and support business growth, partnering across retail, client development, marketing, merchandising, and external teams. This is a permanent, full-time role based onsite at the corporate headquarters in Sunrise, Florida, with evening, weekend, holiday, and regional or international travel requirements as business needs dictate.
Role & Responsibilities
- Design, plan, and execute client experiences that strengthen brand affinity, deepen client relationships, and support business growth.
- Develop a strategic calendar of luxury events, exclusive experiences, and client engagement initiatives that reflect the brand’s heritage, craftsmanship, and commitment to excellence.
- Work cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners to deliver high-touch, detail-oriented events.
- Ensure every client interaction reflects elevated hospitality and personalized service.
- Plan meticulously, anticipate client needs, and foster collaborative partnerships across the organization.
Qualifications
- Bachelor’s degree in Hospitality Management, Marketing, Communications, Event Management, Business, or a related field.
- 5–8+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management.
- Experience planning high-touch luxury events for premium clientele.
- Demonstrated success managing multiple large-scale projects simultaneously.
- Strong understanding of luxury client expectations and relationship management.
- Ability to work onsite at the corporate headquarters in Sunrise, Florida.
- Ability to work evenings, weekends, and holidays as business needs require.
- Travel may be required for regional and international events.
- Ability to lift event materials and remain onsite during event setup and execution.
- Experience managing complex, multi-market event programs simultaneously.
- Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium lifestyle brands.
- Experience with event management software (Splash or equivalent), CRM/clienteling platforms, Microsoft Office Suite, and presentation software.
- Experience preparing executive presentations, production documents, and post-event reporting.
- Demonstrated expertise in project management methodologies and cross-functional leadership.
- Experience supporting executive leadership and high-profile clientele.
- Exceptional organizational and project management skills.
Skills
Experience
5–8+ years in luxury retail, hospitality, experiential marketing, client engagement, or event management.
Education
Bachelor’s degree in Hospitality Management, Marketing, Communications, Event Management, Business, or a related field.
Workplace
This position is based in Sunrise, Florida, USA, within easy reach of Miami.
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Benefits
Medical, dental, life, and disability benefits; comprehensive ongoing training; career growth potential; generous staff purchase discounts.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Events Manager», «Luxury Events Manager», «Client Engagement Events Manager», «Experiential Marketing Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.