- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
The Aftercare Consultant receives watch repairs, orders parts, explains service warranties to clients and coordinates with internal and external workshops to complete aftercare orders promptly and to service standards. The role is based at the Rolex Boutique on Old Bond Street in London.
Role & Responsibilities
- Receive watch repairs and place orders for the parts required.
- Help clients understand service warranties.
- Coordinate with internal and external workshops to ensure aftercare orders are completed promptly and to the expected service standards.
- Deliver an exceptional client experience in the Aftersales Department.
Qualifications
- Excellent organisational skills and attention to detail.
- Passion for delivering an exceptional client experience.
- Strong communication skills and a natural ability to initiate conversations.
- Enthusiasm for learning and developing retail and product knowledge.
- Flexible, collaborative approach and willingness to go the extra mile.
- Genuine interest in fine watches.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Aftersales Consultant», «Service Consultant», «Repairs Consultant», «After-Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.