- Location
- 14 E 55th St (View map)New York, NY 10022-3103USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $29/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Vivienne Westwood
Vivienne Westwood is an independent British fashion house whose origins lie in the London boutique opened by Vivienne Westwood and Malcolm McLaren in 1971. Renowned for its formative influence on punk and its unconventional reinterpretation of historical dress, the house combines exacting craftsmanship with a spirit of rebellion. Its identity extends beyond fashion through outspoken engagement with environmental and social issues. As an employer, Vivienne Westwood offers career paths across design, product development, retail and corporate functions within a distinctive creative business. The brand appeals to professionals who value originality, cultural curiosity and the interplay between British heritage and provocative contemporary expression.
Vivienne Westwood seeks a Bridal Specialist to support its Bridal Department, with bridal appointments two days per week and responsibilities spanning sales, client communications, scheduling, order administration, reporting, and bridal operations. This is a full-time position, five days per week, with weekend availability and flexible scheduling based on appointments and business needs.
Role & Responsibilities
- Manage bridal inquiries by email and telephone.
- Coordinate bridal appointments, fittings, consultations, and gown collections for the Bridal Manager and the specialist.
- Maintain appointment calendars and scheduling systems.
- Follow up with clients regarding orders, payments, and upcoming appointments.
- Provide exceptional client service while representing Vivienne Westwood.
- Maintain timely, professional written correspondence with clients, vendors, and internal teams.
- Maintain accurate client records and order-tracking systems.
- Assist with invoice preparation, deposits, balances, and payment documentation.
- Organize bridal files, measurement records, and fitting notes.
- Support shipping, delivery coordination, and collection appointments.
- Prepare weekly and monthly management reports.
- Assist with data entry, record keeping, and document management.
- Liaise with internal teams regarding gown production, deliveries, and alterations.
- Monitor order timelines and communicate updates to clients.
- Assist with inventory management of samples, veils, and accessories.
- Support showroom preparation and presentation standards.
- Assist with special bridal events and trunk shows as required.
- Maintain confidentiality and professionalism.
- Ensure records and documentation are accurate and up to date.
- Support the Bridal Manager with operational projects and administrative tasks.
- Contribute to a positive, collaborative working environment.
- Follow company policies and procedures.
- Work five days per week, with weekend availability and flexible scheduling based on bridal appointments and business needs.
Qualifications
- Previous administrative experience, preferably in luxury retail, bridal, fashion, hospitality, or another client-facing environment.
- Previous bridal sales experience is a plus.
- Strong proficiency in Microsoft Excel, including spreadsheets, reporting, and data management.
- Advanced knowledge of Microsoft Outlook, including email correspondence, calendar management, and appointment scheduling.
- Proficiency in Microsoft Word for document creation, formatting, and reporting.
- Excellent written and verbal communication skills.
- Strong attention to detail and a high level of accuracy.
- Exceptional organizational and time-management skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Experience with CRM systems and client database management is preferred.
- Professional, polished, client-focused approach.
- Ability to work independently while collaborating closely with the Bridal Manager and wider team.
Skills
Experience
Previous administrative experience; bridal sales experience is a plus.
Workplace
The role is situated in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position is USD 29 per hour.
Benefits
Bridal commission scheme; staff discounts; health and wellbeing support, including private medical health insurance, EAP, gym discounts, and access to a financial planning service; Perkbox discounts and Wellness Hub; cycle-to-work scheme; generous annual leave allowance; pension scheme; training and hands-on experience; opportunities to build new skills and gain industry knowledge.
Culture
Vivienne Westwood’s workplace culture is shaped by the house’s rebellious British heritage, distinctive design language and commitment to environmental and social causes. Its creative environment places value on individuality and craft, bringing together people who see fashion as a means of cultural expression and positive change.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.