Veuve Clicquot Ponsardin Customer Service Officer
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Apr 23, 2026
About Veuve Clicquot Ponsardin
Veuve Clicquot Ponsardin is an iconic Champagne Maison renowned for its heritage, craftsmanship and global distribution. The house operates within Moët Hennessy, the wines & spirits branch of the LVMH group, combining long-standing tradition with innovation and an uncompromising standard of quality across itsMaison and international teams.
Veuve Clicquot — Customer Service Officer in Reims. Manage global order execution, export logistics and customer relations within the Supply Chain.
Role & Responsibilities
- Manage end‑to‑end customer orders for finished goods, POSM and dry materials: record orders, execute deployments, trigger order preparation and delivery orders.
- Coordinate global transportation (sea, road, air, dedicated couriers), optimise shipments and prepare/provide all export documentation.
- Monitor product availability against forecasts, quotas and allocations in coordination with Supply & Demand Planners and commercial teams.
- Handle claims, disputes and returns; coordinate credit control, payment follow‑up and distributor A&P charge management with commercial counterparts.
- Liaise with logistics providers to communicate customisation and special preparation instructions (e.g. ‘über pieces’).
- Provide operational support to Sales and Regional teams on order status and distribution flows; escalate issues to the Customer Service Manager.
- Build, track and analyse service, stock, transport and cost KPIs for the distribution zone and propose continuous improvement actions.
- Collaborate with Regulatory and Graphic Development teams to ensure local compliance on labelling, packaging and documentation.
Qualifications
- Minimum 3 years' professional experience in supply chain, customer service, order‑to‑cash or a related commercial/operations function, ideally within FMCG or luxury goods (wines & spirits preferred).
- Fluent in French and English, both written and spoken.
- Proven experience with ERP systems; SAP experience preferred.
- Advanced Excel skills and proven use of Power BI for reporting and analysis.
- Strong communicator with excellent analytical, prioritisation and problem‑solving skills.
- Team player with rigor, adaptability and a continuous‑improvement mindset.
- Bachelor’s degree (or equivalent) in supply chain, logistics, business administration or similar discipline is preferred.
Skills
Experience
Minimum 3 years of hands‑on experience in supply chain operations, customer service or order management, preferably within fast‑moving consumer goods, luxury goods or wines & spirits.
Education
Bachelor’s degree or equivalent in supply chain, logistics, business administration or a related field (or demonstrable equivalent professional experience).
Workplace
This position is based in Reims, Grand Est, France, within easy reach of Paris.
Culture
The Maison blends a deep historical heritage with a modern, innovation‑oriented culture; teams are expected to uphold exacting standards while collaborating across international functions. The workplace values craftsmanship, operational excellence and proactive problem‑solving within a premium, fast‑paced environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Veuve Clicquot Ponsardin, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist», «Order Management Specialist», «Supply Chain Client Advisor», «Client Services Coordinator», «After‑Sales & Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.