Versace Store Manager

About Versace

Versace is an iconic Italian luxury fashion maison known for bold prints, opulent design and a strong presence across couture, ready-to-wear and accessories. As part of the Prada Group, the brand operates a global network of flagship boutiques and wholesale partners and is recognised for its theatrical merchandising, high-touch client service and aspiration-driven retail environments.

Role & Responsibilities

• Analyze store performance and develop action plans to achieve qualitative and quantitative objectives, improve results and support key business strategies.
• Partner with the Area Manager to maximize sales and margin goals and prepare periodic reports on competitors, products and potential opportunities.
• Own the store’s sales and KPI performance.
• Analyze sell-through and liaise regularly with divisions on product availability and market trends to maximize productivity.
• Develop business strategies, set achievable goals and targets, and implement sales incentives.
• Set personalized annual objectives for each team member and follow up throughout the year to develop behavior, performance and capabilities.
• Create a dynamic environment, motivate employees, foster team spirit and teamwork, and maintain harmonious staff relations.
• Set achievable staff goals and targets, ensure adherence to company guidelines and hold staff accountable for results.
• Manage HR functions in support of the team.
• Attract, develop and lead a high-performing team through training, coaching and motivational activities; drive results through accountability and recognition of successes.
• Follow up in store on training covering the brand, products, operations and soft skills.
• Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and explain how to achieve them.
• Contribute informatively and inspiringly to onboarding new staff.
• Ensure staff maintain professional grooming and presentation and are inviting and knowledgeable about products and related company information.
• Ensure superior customer service through ongoing team follow-up and delivery of the Versace experience.
• Act as a Versace brand ambassador, build client relationships and lead by example in customer interactions.
• Encourage team members to focus on how clients should feel during the Versace experience.
• Develop and expand the customer base by leveraging high-profile clientele and sales.
• Maintain active social relationships with clients and the community by understanding market needs and changes.
• Monitor the team’s management of its customer database and ensure actions are taken to sustain long-term client relationships and maximize sales opportunities.
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients.
• Support the organization of in-store and promotional events in liaison with merchandising and PR teams.
• Ensure effective stock and backroom management and completion of operational duties, including goods receiving, transfers, stocktakes, stock arrangement and reporting.
• Achieve optimum shrinkage results by enforcing security measures and maintaining accurate inventory levels.
• Ensure compliance with operational and company policies and procedures.
• Maintain store presentation and visual merchandising standards in line with company directives and participate in VM set-up.
• Ensure operational excellence across store processes, including management and balancing of related budget expenses.

Qualifications

• 3–5 years of experience in retail management; luxury experience preferred.
• Bachelor’s degree in Fashion or Business preferred.
• Full understanding of specialty retail, including business development, visual merchandising and store operations.
• Computer skills, including operating a retail point-of-sale system and using Word, Excel and email.
• Strong relationship-building skills and ability to maintain long-term client relationships while understanding market needs and changes.
• Strong team management skills and potential to develop people personally and professionally.
• Confidence, organizational skills, critical thinking and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to thrive in a fast-paced environment, multitask with ease and balance daily responsibilities.
• Positive, constructive, sales-focused approach and ability to take ownership.
• Entrepreneurial mindset and ability to drive results; adaptability, problem-solving and strategic thinking.
• Strong network and ability to engage.
• Elevated customer service skills, fashion expertise and passion for sales.
• Positive, outgoing, high-energy personality and ability to thrive in a fast-paced environment.

Skills

Experience

3–5 years in retail management; luxury experience preferred.

Education

Bachelor’s degree in Fashion or Business preferred.

Culture

Versace boutiques emphasise theatrical presentation, elevated client service and fast-paced, results-oriented retailing. The workplace rewards commercial ambition, polished client engagement and collaborative teamwork within a highly curated luxury environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.