Versace Operations Supervisor

Overview

Versace is an Italian luxury fashion house renowned for bold design, craftsmanship and a strong heritage in couture and ready-to-wear. As part of an international luxury group (Capri Holdings), the brand operates global retail locations and flagship boutiques that prioritize premium client service, brand presentation and elevated store standards.

Role & Responsibilities

• Oversee day-to-day back-of-house (BOH) operations, ensuring the stockroom is organized, secure and aligned with visual merchandising on the sales floor.
• Monitor sales-floor stock and product presentation to ensure all pieces are represented according to current VM sets; communicate stock-level or quality issues to General Manager and Associate Manager to mitigate shrink.
• Perform shipping and receiving tasks efficiently and cost-effectively, including processing customer shipments, consolidations and transfers within deadlines.
• Lead and participate in physical inventory cycles: prepare for counts, execute cycle counts, investigate discrepancies and manage adjustments and differential reports.
• Process damages monthly to company standards and track all repairs (company-owned goods and customer repairs), communicating status to relevant stakeholders and interacting with clients as needed.
• Support key holder responsibilities as required (opening/closing the store, closing out POS, sending EOD reports) and set an example by following and elevating operational policies and procedures.
• Assist the sales team with client-facing tasks such as running sizes, advising on stock availability and supporting checkout when necessary.
• Maintain accurate records of all stock movement and prepare corporate finance packs on a bi-monthly schedule.
• Monitor store supply levels (packaging, office supplies, beverages) and communicate ordering needs to management.

Qualifications

• Minimum of two years' experience in a retail back-of-house environment; luxury retail experience preferred.
• Proven ability to perform shipping/receiving, inventory control and conduct cycle counts with attention to detail.
• Strong verbal and written communication skills with the capacity to build partnerships across store and corporate teams.
• Demonstrated reliability in key-holder duties and adherence to security and cash-handling procedures.
• Self-motivated, proactive, able to multi-task in a fast-paced luxury retail environment while maintaining high operational standards.

Skills

Experience

At least two years' experience working in a retail back-of-house or operations role; prior experience in luxury retail and familiarity with inventory audits, shipping/receiving and key-holder duties is preferred.

Education

High school diploma or equivalent; post-secondary coursework or an associate degree in business, logistics or retail management is advantageous.

Workplace

Culture

Versace's retail environment emphasizes high standards of presentation, client service and craftsmanship. Employees operate within a fast-paced, design-driven culture that values teamwork, professionalism and polished client interactions in a global luxury context.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.