Versace Manager, Clienteling & CRM
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $115,000–125,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 27, 2026
About Versace
Versace is an iconic Italian luxury fashion maison known for bold prints, opulent design and a strong presence across couture, ready-to-wear and accessories. As part of the Capri Holdings group, the brand operates a global network of flagship boutiques and wholesale partners and is recognised for its theatrical merchandising, high-touch client service and aspiration-driven retail environments.
Manager, Clienteling & CRM at Versace's New York Corporate Office. Lead My Versace platform adoption and VIC customer engagement strategy. $115K–$125K USD.
Role & Responsibilities
- Lead training and adoption of My Versace (Clienteling App) across the US region in partnership with retail and headquarters teams
- Partner with retail management to identify, maintain, and grow VIC customer base and other priority customer segments (new, local, lapsed)
- Develop targeted clienteling contact strategy including client gifting activities and maintain calendar-driven approach to customer experience
- Generate and propose action plans per boutique location in collaboration with retail leadership
- Coordinate development initiatives across retail and digital channels and touchpoints
- Articulate and share best practices across regional boutiques
- Manage interactions with cross-functional partners including Events, Retail, Merchandising, and Digital teams
- Coordinate monthly Clienteling App training schedules for retail teams
- Collaborate with My Versace Project Manager and technical team to identify and resolve app issues reported by retail staff
- Support retail network with business-critical requests and client list provisioning
- Oversee all administrative Clienteling app requests
- Compile and distribute data quality reports to the retail network
Qualifications
- Proven experience managing CRM platforms or clienteling systems in luxury retail
- Demonstrated ability to lead cross-functional teams and coordinate complex projects
- Strong data management and analytical capabilities
- Experience training and supporting large retail networks
- Knowledge of luxury brand customer segmentation and VIP programs
Skills
Experience
Experience in a similar customer relationship management, clienteling, or retail operations role within the luxury fashion or retail sector, ideally with demonstrated success implementing technology platforms and training retail teams at scale.
Education
Bachelor's degree in Business, Marketing, Communications, or related field; or equivalent professional experience in luxury retail operations or CRM management.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 115,000 to USD 125,000 per annum.
Culture
Versace boutiques emphasise theatrical presentation, elevated client service and fast-paced, results-oriented retailing. The workplace rewards commercial ambition, polished client engagement and collaborative teamwork within a highly curated luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Versace, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Manager», «Clienteling Operations Manager», «Customer Relationship Manager», «Digital Engagement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.