Versace In-Store CRM Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €40,000–50,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Versace
Versace is an iconic Italian luxury fashion maison known for bold prints, opulent design and a strong presence across couture, ready-to-wear and accessories. As part of the Prada Group, the brand operates a global network of flagship boutiques and wholesale partners and is recognised for its theatrical merchandising, high-touch client service and aspiration-driven retail environments.
Versace seeks an In-Store CRM Manager in Milan to lead client engagement strategies, drive boutique business performance, and elevate clienteling excellence.
Role & Responsibilities
- Partner with Store Director and Regional CRM leadership to drive client acquisition, retention, and sales performance through strategic CRM initiatives
- Analyse client data to identify engagement opportunities and implement targeted client actions
- Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized luxury experiences
- Execute CRM activations, in-store events, and client engagement initiatives aligned with brand standards
- Build and maintain relationships with local luxury partners and key lifestyle networks
- Promote a strong CRM mindset across the boutique, translating business objectives into actionable client engagement strategies
- Coach and support team members to elevate clienteling, selling skills, and luxury service standards
- Lead onboarding and continuous training on CRM tools, best practices, and client engagement methodologies
- Inspire the team through regular briefings, CRM animations, and performance monitoring
- Support boutique operations in all CRM-related activities, ensuring effective follow-up on appointments and client actions
- Assist with VIC client requests and ensure seamless coordination of client needs and premium experiences
- Monitor CRM activities and provide insights and feedback to key stakeholders
Qualifications
- 3–5 years of experience in fashion retail
- Strong understanding of Versace brand culture and appeal to the local market
- Demonstrated networking capability and orientation toward network development
- High level of interpersonal skills with empathetic and persuasive engagement abilities
- Strong written and verbal communication skills with excellent listening competencies
- Strong organizational profile and ability to manage multiple priorities
- Fluency in English
- Positive, outgoing personality with high-energy engagement style
- Commitment to participate in innovative projects
- Leadership capability with demonstrated ability to motivate and inspire teams
Skills
Experience
3–5 years of professional experience in fashion retail, with demonstrated success in client engagement, team leadership, or CRM-focused roles.
Education
No formal education requirement specified; however, a background in business, fashion retail, or related field is advantageous.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 40,000 to EUR 50,000 per annum.
Culture
Versace boutiques emphasise theatrical presentation, elevated client service and fast-paced, results-oriented retailing. The workplace rewards commercial ambition, polished client engagement and collaborative teamwork within a highly curated luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Versace, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique CRM Manager», «Client Relationship Manager», «Store CRM Specialist», «Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.