Versace Director, Retail Training & Excellence

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Director
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Jul 8, 2026

About Versace

Versace is an iconic Italian luxury fashion maison known for bold prints, opulent design and a strong presence across couture, ready-to-wear and accessories. As part of the Capri Holdings group, the brand operates a global network of flagship boutiques and wholesale partners and is recognised for its theatrical merchandising, high-touch client service and aspiration-driven retail environments.

Versace New York seeks Director of Retail Training & Excellence to lead training programmes and operational excellence across retail network.

Role & Responsibilities

  • Design and develop comprehensive retail training curricula aligned with Versace brand values and operational excellence standards
  • Oversee implementation of training programmes across all retail locations, ensuring consistent execution and adherence to brand guidelines
  • Establish and monitor key performance indicators related to training effectiveness, store operations, and team competency
  • Collaborate with regional and store management to identify training needs and develop targeted solutions
  • Lead training delivery and certification programmes for store associates, supervisors, and managers
  • Create and maintain training materials, documentation, and digital learning platforms
  • Conduct regular training audits and provide coaching to store teams on best practices
  • Develop succession planning and talent development initiatives within the retail organization

Qualifications

  • Proven experience leading retail training and development functions within luxury fashion or comparable industries
  • Strong understanding of luxury retail operations and brand positioning
  • Demonstrated expertise in adult learning methodologies and instructional design
  • Experience with learning management systems (LMS) and digital training platforms
  • Ability to manage multiple stakeholders and lead cross-functional teams

Skills

Retail operations Training programme development Performance management Stakeholder management Learning management systems (LMS) Luxury brand knowledge Change management Data analysis and reporting

Experience

Minimum 8–10 years of progressive experience in retail training, learning & development, or retail operations management, with at least 5 years in a director-level or equivalent leadership role overseeing training functions for a multi-unit retail environment

Education

Bachelor's degree in Business Administration, Human Resources, Education, or related field; advanced degree or professional certification in instructional design or retail management preferred

Workplace

The role is situated in New York, New York, USA.

Culture

Versace boutiques emphasise theatrical presentation, elevated client service and fast-paced, results-oriented retailing. The workplace rewards commercial ambition, polished client engagement and collaborative teamwork within a highly curated luxury environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Versace, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Retail Training», «Director of Store Excellence», «Retail Learning & Development Director», «Head of Retail Operations Training», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.