Versace Deputy Store Manager
Versace — Assistant Store Manager in Serravalle Scrivia, Italy. Lead boutique operations, team coaching, CRM and sales at the outlet store.
Overview
Versace is an Italian luxury fashion house renowned for its bold aesthetic across ready-to-wear, accessories and couture. The brand operates within a global retail network and is part of the Capri Holdings group. As an employer, Versace emphasizes high standards of client service, strong brand presentation and professional development for retail talent.
Role & Responsibilities
- Support the Store Manager in business development: analyse store performance and KPIs, propose action plans to meet qualitative and quantitative objectives, and prepare competitor and product reporting.
- Monitor sell-through and liaise with merchandising and buying teams to optimise product availability and respond to market trends.
- Drive team performance through regular follow-up on individual monthly and annual objectives, coaching, and post-training in-store reinforcement.
- Foster a collaborative, motivated store environment; lead daily/weekly briefings, support onboarding and maintain high standards of grooming and professionalism.
- Act as a brand ambassador in customer interactions, ensuring the delivery of the Versace client experience and expanding the customer base, including high-profile clients.
- Oversee CRM activity: ensure accurate customer database management, implement community outreach and support in-store promotional events in coordination with PR and merchandising.
- Manage store operations and stockroom processes (goods receiving, transfers, stock counts and arrangement), enforce security measures to minimise shrinkage and maintain inventory accuracy.
- Maintain store presentation and visual merchandising standards and contribute to VM set-ups in line with company directives.
Qualifications
- 1–3 years' experience in retail management; luxury retail experience preferred.
- Bachelor’s degree in Fashion or Business preferred.
- Comprehensive understanding of specialty retail and store operations.
- Proven ability to coach and develop retail teams and to drive sales performance.
- Strong interpersonal skills with the ability to build and maintain long-term client relationships.
- Excellent organisation, critical thinking and problem-solving abilities; able to multitask in a fast-paced environment.
- Exceptional verbal and written communication skills; sales-focused with a sense of ownership.
Skills
Experience
1–3 years of retail management experience; prior luxury brand experience strongly preferred.
Education
Bachelor’s degree in Fashion or Business preferred.
Workplace
This position is based in Serravalle Scrivia, Piedmont, Italy, within easy reach of Milan. Cerulean lists 15 open roles in Serravalle Scrivia, including 6 posted recently. The broader Piedmont area accounts for 93 active listings on Cerulean, 8 of which are new. In Italy as a whole, Cerulean currently features 1.378 open positions, with 65 posted this week.
Culture
Versace retail teams operate within a performance-driven, design-led culture that places client experience and immaculate presentation at the centre of every store. The environment rewards commercial initiative, refined service, and team leadership while maintaining a close link to the house’s creative heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.