Versace Deputy Boutique Director
Versace — Assistant Store Director in Milan. Support boutique performance, coach teams, manage CRM and operations to deliver exceptional luxury client experiences.
Overview
Versace is an Italian luxury fashion house renowned for bold, glamorous design and couture-level craftsmanship. As part of an international luxury group, the brand operates flagship boutiques and boutiques-in-boutique worldwide and emphasizes elevated client service, product expertise and a high-design retail environment.
Role & Responsibilities
- Support the Store Director in business development: analyze sales performance and KPIs, propose action plans, prepare competitor and product reporting, and liaise with divisions to optimise sell-through and product availability.
- Drive team performance and development: follow up on individual monthly and annual objectives, coach and train staff on brand, product and soft skills, conduct briefings, support onboarding and ensure professional grooming and behaviour.
- Deliver exceptional client service: act as a brand ambassador in customer interactions, nurture high-value client relationships, expand the customer base and model Versace’s client experience for the team.
- Oversee CRM and events: monitor and guide the team’s customer database activity, implement community outreach, and support in-store and promotional events in coordination with merchandising and PR.
- Ensure operational excellence: manage backroom and stock processes (goods receiving, transfers, stocktakes), enforce security and shrinkage controls, maintain compliance with company policies and support visual merchandising execution.
Qualifications
- 1–3 years of retail management experience; luxury retail experience preferred
- Bachelor’s degree in Fashion or Business preferred
- Comprehensive understanding of specialty retail operations and inventory control
- Strong interpersonal and team management skills with proven ability to develop people
- Exceptional verbal and written communication skills; confident, organised, and sales-focused
- Ability to multi-task and perform in a fast-paced, target-driven environment; strong critical thinking and problem-solving skills
Skills
Experience
Minimum of 1–3 years in retail management with direct responsibility for sales targets and team supervision; prior experience in luxury fashion retail strongly preferred.
Education
Bachelor’s degree in Fashion or Business preferred.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy. 574 luxury roles are listed in Milan on Cerulean, 31 posted in the last 48 hours. Across the Lombardy region, Cerulean lists 598 open positions — 33 listed in the past two days. Cerulean currently advertises 1.378 open roles in Italy, including 65 added in the last 48 hours.
Culture
The workplace culture at Versace emphasises high standards of client service, design-led retail presentation and entrepreneurial drive. Teams operate in a fast-paced, collaborative boutique environment with a strong focus on personal development, product expertise and celebrating commercial success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.