Versace CRM Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 27, 2026
About Versace
Versace, the iconic Italian luxury fashion house founded by Gianni Versace, is renowned for its bold designs, vibrant aesthetics, and distinctive use of color and pattern. Part of the Capri Group (which also owns Fendi and Pomellato), Versace represents a legacy of Italian craftsmanship and uncompromising style. The brand maintains a global presence through an extensive network of boutiques and luxury retail partnerships, offering haute couture, ready-to-wear, accessories, and eyewear to discerning clientele worldwide.
Versace CRM Manager, Paris Montaigne. Drive client engagement, lead clienteling strategy, and manage VIP relationships in this boutique leadership role.
Role & Responsibilities
- Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives
- Analyse client data to identify opportunities and implement targeted client engagement actions
- Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences
- Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards
- Build and maintain relationships with local luxury partners and key lifestyle networks
- Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions
- Coach and support the team to elevate clienteling, selling skills, and luxury service standards
- Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies
- Inspire the team through regular briefings, CRM animations, and performance follow-up
- Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions
- Assist with VIC (Very Important Client) requests and ensure seamless coordination of client needs and experiences
- Monitor CRM activities and provide feedback and insights to key stakeholders
Qualifications
- 3–5 years of experience in fashion retail
- Strong understanding of the Versace culture and its appeal to the local market
- Networking capability and strong orientation in network development
- High level of interpersonal skills with empathetic engagement and persuasion abilities
- Strong written and verbal communication skills with high listening competencies
- Strong organizational profile
- Fluency in English
Skills
Experience
3–5 years of experience in fashion retail with demonstrated success in client engagement, team leadership, and CRM strategy execution within a luxury or high-end retail environment.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Versace is an haute couture house defined by audacity, innovation, and an unrelenting celebration of individuality. The brand cultivates a dynamic, fast-paced work environment where creativity meets commercial excellence and where team members are empowered to champion the Versace aesthetic within their local market. Employees thrive in a collaborative culture that values ambitious thinking, strong interpersonal connections, and a deep commitment to delivering exceptional luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Versace, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Clienteling Manager», «Client Engagement Manager», «Retail CRM Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.