Versace CRM Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 10, 2026
About Versace
Versace is an iconic Italian luxury fashion maison known for bold prints, opulent design and a strong presence across couture, ready-to-wear and accessories. As part of the Capri Holdings group, the brand operates a global network of flagship boutiques and wholesale partners and is recognised for its theatrical merchandising, high-touch client service and aspiration-driven retail environments.
Versace seeks an experienced CRM Manager for its Milan boutique on Via Montenapoleone to drive client engagement and retail excellence.
Role & Responsibilities
- Partner with Store Director and Regional CRM leadership to drive client acquisition, retention, and sales performance through data-driven CRM initiatives
- Analyse client data to identify engagement opportunities and implement targeted, personalized client activation strategies
- Foster a strong clienteling and appointment culture, ensuring high-value client interactions and bespoke experiences
- Execute CRM campaigns, in-store events, and client engagement initiatives aligned with Versace brand standards
- Build and cultivate relationships with local luxury partners and key lifestyle networks to enhance brand presence
- Promote a strong CRM mindset across the team, translating business goals into actionable client engagement objectives
- Coach and mentor the boutique team to elevate clienteling proficiency, selling skills, and luxury service standards
- Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies
- Deliver regular briefings, CRM performance reviews, and team motivation sessions to inspire sales excellence
- Manage VIP client requests and coordinate seamless delivery of personalized client experiences
- Monitor CRM activities, provide performance insights, and report on key metrics to stakeholders
Qualifications
- 3–5 years of demonstrated experience in fashion retail or luxury goods
- Deep understanding of Versace brand heritage, design philosophy, and appeal to discerning Italian and international clientele
- Exceptional interpersonal and emotional intelligence skills; ability to engage, persuade, and build lasting client relationships
- Strong written and verbal communication abilities with excellent listening and comprehension skills
- Proven networking capability and demonstrated track record in relationship development and luxury market engagement
- Excellent organizational and time-management skills
- Fluent in English
- Positive, outgoing personality with high-energy presence suited to a fast-paced luxury retail environment
Skills
Experience
3–5 years of professional experience in fashion retail or the luxury goods sector, with demonstrated success in client engagement, relationship management, and team leadership. Prior CRM or clienteling role experience is highly valued.
Education
Secondary education or equivalent; candidates with formal training in luxury retail management, marketing, or business administration are preferred.
Workplace
This position is based in Milan, Lombardy, Italy.
Culture
Versace boutiques emphasise theatrical presentation, elevated client service and fast-paced, results-oriented retailing. The workplace rewards commercial ambition, polished client engagement and collaborative teamwork within a highly curated luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Versace, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Customer Relationship Specialist», «Clienteling Manager», «Boutique CRM Coordinator», «Client Loyalty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.