- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 2, 2026
About Versace
Versace is an iconic Italian luxury fashion maison known for bold prints, opulent design and a strong presence across couture, ready-to-wear and accessories. As part of the Prada Group, the brand operates a global network of flagship boutiques and wholesale partners and is recognised for its theatrical merchandising, high-touch client service and aspiration-driven retail environments.
Versace seeks a CRM and Client Experience Manager in Singapore to lead CRM strategy, client journeys, digital initiatives and results-driven events across SEAO, while designing premium experiences for top-tier and VIP clients. The role also oversees brand standards and external partners, and requires at least 7 years of relevant experience, strong leadership and project management skills, and proficiency with Microsoft Office Suite.
Role & Responsibilities
- Create and develop CRM strategies and distinctive customer journeys to support business needs.
- Ensure local CRM strategies align with KPIs defined with the regional team and headquarters.
- Drive customer reactivation, recruitment and loyalty to support short- and long-term business returns.
- Develop interactive CRM initiatives that strengthen brand visibility and client loyalty.
- Create, implement and manage digital strategies that support the business, maximize brand exposure across dealers’ communication channels, increase visibility and drive sales.
- Plan, coordinate and execute results-driven events across SEAO.
- Design bespoke, high-touch experiences for top-tier clients and VIP audiences.
- Collaborate with the regional team to curate personalized journeys that foster loyalty and lifetime value.
- Maintain a deep understanding of consumer expectations, trends and behaviors.
- Ensure experiences reflect the highest standards of quality, detail and brand consistency.
- Set and uphold visual and experiential guidelines across activations.
- Push creative boundaries while maintaining brand integrity.
- Identify, negotiate with and manage relationships with premium vendors, agencies and production partners.
- Ensure flawless execution within budgets and timelines.
- Use insights to continually refine and elevate future experiences.
Qualifications
- At least 7 years of experience in CRM, client engagement, client development, client experience or brand experience, preferably in luxury, fashion, hospitality or lifestyle.
- Exceptional creative vision, with strong attention to detail and aesthetics.
- Strong leadership and project management skills, including the ability to manage multiple complex initiatives simultaneously.
- Excellent communication and stakeholder management skills.
- Experience managing large budgets and external partners.
- Willingness to travel frequently and work flexible hours as required.
- Proficiency with Microsoft Office Suite: Word, Excel and PowerPoint.
Skills
Experience
At least 7 years in CRM, client engagement, client development, client experience or brand experience; preferably in luxury, fashion, hospitality or lifestyle.
Workplace
This position is based in Singapore, Central, Singapore.
Explore jobs in Singapore.
Culture
Versace boutiques emphasise theatrical presentation, elevated client service and fast-paced, results-oriented retailing. The workplace rewards commercial ambition, polished client engagement and collaborative teamwork within a highly curated luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.