Versace Client Advisor

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Versace — Sales Associate in Ginza, Tokyo. Join the Ginza boutique to deliver luxury client service, support VMD and achieve store sales targets.

Overview

Versace is an Italian luxury fashion house renowned for its bold aesthetic, craftsmanship and high-fashion ready-to-wear, accessories and leather goods. As part of the global luxury group Capri Holdings, the brand operates flagship boutiques and branded stores worldwide and maintains a retail culture that emphasises client service, visual identity and product excellence.

Role & Responsibilities

  • Represent the brand’s aesthetic and customer-centric values in every client interaction to build lasting relationships and loyalty.
  • Achieve individual and store sales targets through proactive selling, clienteling and follow-up.
  • Deliver high-quality customer service and in-store consultation, including personalised clienteling and aftercare.
  • Manage customer records and support CRM activities to grow and maintain the client base.
  • Oversee stock management and store supplies, including receipt, storage and rotation of merchandise.
  • Implement and maintain visual merchandising standards (VMD) to support commercial objectives.
  • Handle customer complaints professionally and escalate to management when required.
  • Ensure compliance with store policies, brand standards and applicable laws; liaise with other boutiques and teams as needed.
  • Perform sales reporting and basic administrative tasks to support store operations.

Qualifications

  • 2–3 years of retail sales experience, preferably in fashion or luxury retail.
  • Self-starter with strong initiative and a proactive commercial mindset.
  • Previous experience with a luxury or premium brand is highly desirable.
  • Excellent verbal and interpersonal communication skills.
  • Genuine customer orientation and a service-driven approach.
  • Ability to work collaboratively within a team and adapt to a dynamic retail schedule.

Skills

Clienteling and relationship management Visual merchandising (VMD) implementation Inventory management and stock control Sales reporting and basic store administration Customer complaint resolution and service recovery Point of Sale (POS) operation and cash handling

Experience

Minimum 2–3 years of retail sales experience, with prior exposure to fashion or luxury retail preferred; proven track record of meeting sales targets and delivering high levels of client service.

Education

High school diploma or equivalent; vocational training or certification in retail, fashion, hospitality or a related discipline is advantageous.

Workplace

The role is situated in Tokyo, Tokyo, Japan. There are currently 188 open positions in Tokyo on Cerulean, with 5 added recently. Within Tokyo, Cerulean currently features 200 open roles, including 7 recent additions. Across Japan, Cerulean lists 243 open roles — 7 of them newly added.

Culture

Versace retail teams operate in a fast-paced, design-led environment that values theatricality, attention to detail and impeccable client service. Employees are expected to uphold the brand’s visual and service standards while collaborating across boutique teams to achieve commercial goals and develop their retail expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.