Versace Client Advisor
About Versace
Versace is an Italian luxury fashion house recognised for bold, couture-inflected ready-to-wear, accessories, and lifestyle collections. As part of a global luxury group (Capri Holdings), the brand combines design-led creativity with international retail operations, offering a high-touch client experience and exacting standards of craftsmanship.
Versace — Sales Associate in Boston, MA. Full-time retail role delivering luxury client service, meeting sales targets and supporting store operations.
Role & Responsibilities
- Act as a Brand Ambassador delivering an exceptional, personalised client experience and upholding the Retail Excellence Program.
- Achieve and exceed individual and store sales targets (daily, monthly, annual) and core KPIs including UPT and ATV.
- Capture and maintain client data; proactively build and nurture long-term client relationships through ongoing clienteling.
- Deliver after‑sales service including thank-you communications, follow-up calls, and management of product repairs and maintenance.
- Support store commercial initiatives: generating new clients, maintaining existing relationships, and contributing to events, contests and promotions.
- Perform operational tasks: open/close consignments, process returns and exchanges, and accurately operate POS procedures.
- Communicate effectively with clients, peers and management to ensure a cohesive team approach and seamless client journey.
Qualifications
- Minimum two years' retail experience; luxury retail experience preferred.
- Demonstrated knowledge of specialty retail clienteling and sales techniques.
- Proficiency operating a retail point of sale system and using Word, Excel and email.
- Ability to thrive in a high‑pace environment, multitask effectively and balance daily operational responsibilities.
- Positive, outgoing, entrepreneurial and sales‑driven personality with strong interpersonal skills.
- Ability to manage after‑sales processes and advise clients on fit, repairs and product care.
Skills
Experience
Minimum of two years' experience in a retail environment; prior experience in luxury or specialty retail strongly preferred.
Education
High school diploma or equivalent; additional coursework or formal training in retail, fashion, or customer service is preferred.
Workplace
This position is based in Boston, Massachusetts, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27 per hour.
Culture
Versace combines a high-energy, design-driven environment with a client-focused retail culture. Teams operate in a fast-paced, collaborative setting where exceptional service, attention to detail and commercial acumen are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Versace, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Luxury Retail Sales Associate», «Boutique Sales Consultant», «Retail Client Relations Advisor», «Store Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.