Versace Assistant Store Director
Versace — Assistant Store Director in Milan. Lead boutique operations, drive sales performance and manage the team at the Montenapoleone store.
Overview
Versace is an iconic Italian luxury fashion house renowned for its bold aesthetic, couture craftsmanship and haute-luxe lifestyle collections. Now operating within an international luxury group, the brand maintains flagship boutiques in key fashion capitals and emphasizes elevated client service, rigorous visual standards and ongoing professional development for retail teams.
Role & Responsibilities
- Support the Store Director in analysing sales performance and KPIs, proposing and implementing action plans to meet qualitative and quantitative objectives.
- Contribute to business development through competitor and product reporting, sell-through analysis and liaison with merchandising and product divisions to optimise assortments and availability.
- Lead day-to-day store operations including stock control, backroom management, goods receiving, transfers, stock takes and loss-prevention measures to maintain inventory accuracy.
- Coach, train and appraise boutique staff; translate Store Director objectives into individual targets and follow up on development plans to elevate performance and capability.
- Drive customer acquisition and retention by acting as a brand ambassador, cultivating high-profile client relationships and ensuring the team consistently delivers the Versace client experience.
- Oversee CRM activities and the management of the customer database to maximise lifetime value and support boutique community outreach and in-store events in partnership with PR and merchandising.
- Ensure the boutique’s presentation and visual merchandising meet brand directives and participate in VM set-ups and store briefings to align the team on standards and priorities.
- Participate in recruiting and onboarding; ensure staff grooming, product knowledge and adherence to company policies and operational procedures.
Qualifications
- 1–3 years of retail management experience; previous experience in luxury retail strongly preferred.
- Proven understanding of specialty retail operations, merchandising fundamentals and boutique economics.
- Proficiency with retail point of sale systems, Microsoft Word, Microsoft Excel and email communication.
- Demonstrable ability to develop and maintain long-term client relationships and to capitalise on high-profile clientele.
- Strong interpersonal, coaching and team-management capabilities with a track record of developing people.
- Excellent verbal and written communication skills and the capacity to prioritise in a fast-paced retail environment.
Skills
Experience
Minimum 1–3 years in retail management with direct experience supervising teams and delivering sales results; luxury fashion boutique experience preferred.
Education
Bachelor's degree in Fashion, Business or a related discipline preferred.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy. 574 luxury roles are listed in Milan on Cerulean, 31 posted in the last 48 hours. Across the Lombardy region, Cerulean lists 598 open positions — 33 listed in the past two days. Cerulean currently advertises 1.378 open roles in Italy, including 65 added in the last 48 hours.
Culture
Versace’s retail environment is highly client-centric, creative and fast-paced, reflecting the brand’s distinctive and theatrical aesthetic. The workplace values impeccable presentation, strong interpersonal skills and proactive sales leadership, with a focus on mentorship and professional growth within an international luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.