Van Cleef & Arpels Senior Sales Associate
Van Cleef & Arpels in Busan seeks a Senior Sales Associate to deliver luxury client service and drive boutique sales.
Overview
Van Cleef & Arpels is a haute-joaillerie maison renowned for exceptional craftsmanship, poetic design and refined client service. As part of the Richemont group, the brand operates a global network of boutiques and ateliers and is recognized for its emphasis on artisanal savoir‑faire and discreet, highly personalised luxury retail experiences.
Role & Responsibilities
- Develop and sustain high-value client relationships through proactive outreach, personalised clienteling and attention to after-sales service.
- Achieve and exceed boutique sales targets while managing the sales process for high-value jewellery and timepieces with discretion and accuracy.
- Demonstrate exhaustive product knowledge, communicate product provenance and craft narrative to clients, and advise on bespoke services and custom requests.
- Execute in-store visual merchandising standards, ensuring displays reflect seasonal campaigns and brand presentation guidelines.
- Operate boutique point-of-sale systems, process high-value transactions securely and maintain accurate records of stock movements and client interactions in the CRM.
- Support inventory control, receiving, and reconciliation procedures while safeguarding merchandise in accordance with loss-prevention protocols.
- Mentor and coach junior sales staff, contributing to a collegial boutique environment and supporting operational coverage as required (opening/closing, shift supervision).
Qualifications
- Proven track record in luxury jewellery or high-end fashion retail, with consistent achievement against individual sales targets.
- Excellent interpersonal skills with refined discretion when serving high‑net‑worth clientele and handling confidential information.
- Strong commercial acumen, numeracy for high-value transactions and familiarity with POS and CRM workflows.
- Impeccable presentation and professional demeanour aligned with the maison’s standards.
- Flexible availability to work retail hours including weekends and public holidays; readiness to support boutique events and private appointments.
Skills
Experience
Typically 3–5+ years of direct experience in luxury retail sales, ideally within haute joaillerie or premium watchmaking, with demonstrable success in cultivating repeat, high‑value clients.
Education
Secondary education required; tertiary studies in retail, hospitality, fashion or a related discipline preferred.
Workplace
This position is based in Busan, Busan, South Korea. Cerulean lists 27 open roles in Busan. In South Korea as a whole, Cerulean currently features 694 open positions, with 10 posted this week.
Culture
The maison prizes artisanal excellence, discretion and a client-centric ethos; the boutique environment is collegial, service-driven and attentive to refined presentation. Employees are expected to embody the brand’s heritage while delivering bespoke service tailored to discerning clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.