- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 2, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Senior Retail Operations Executive to lead retail operations and boutique innovation projects (60%) and elevate client service operations and daily support (40%) across its boutique network. The role drives retail systems implementation, training, adoption, and operational standards, while supporting Customer Service tools, escalations, and regional coordination.
Role & Responsibilities
- Lead end-to-end implementation of boutique operational tools and retail digital systems, including KRONOS, RDV, RFID, My POS, Traffic Counting, and Looker dashboards.
- Coordinate local user acceptance testing (UAT) and work closely with external vendors.
- Design, prepare, and deliver hands-on training for boutique teams to support change management and process adoption.
- Track and analyze system usage metrics and operational performance data; develop action plans to increase system adoption.
- Establish, update, and maintain standard operating guidelines (SOPs) for boutiques and the Maison.
- Gather boutique feedback and business insights, and provide locally relevant recommendations to the Retail Director and Regional Operations teams.
- Share local best practices in regular regional forums.
- Lead local deployment of Customer Service tools and analytics, including My POS CS and Looker CS reports, and provide ongoing user feedback to regional project owners.
- Serve as the primary escalation point and operational support for boutiques on daily Customer Service inquiries and complex client cases; liaise with Richemont CS and VCA Regional CS teams to ensure prompt, high-standard resolution.
- Participate in recurring meetings with Regional CS and Richemont CS counterparts to align regional strategies, monitor local KPIs, and exchange service best practices.
Qualifications
- Bachelor's degree or equivalent level.
- At least 3–5 years of experience in luxury retail or equivalent.
- Proficiency with MS Office software, including Excel and PowerPoint, and retail programs including Looker and SAP.
- Team player with a service mindset.
- Strong project management skills.
- Ability to manage multiple projects simultaneously.
- Good English communication skills.
Skills
Experience
At least 3–5 years in luxury retail or equivalent.
Education
Bachelor's degree or equivalent level.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.