- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $135,000–145,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 19, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Senior Manager, Client Development and Experience to lead regional client strategy, loyalty and CRM programs, clienteling, and boutique experience initiatives in close partnership with corporate and local teams. The role is based in New York, pays $135,000–$145,000 annually, and is bonus eligible.
Role & Responsibilities
- Develop and analyze local client portfolio data to identify growth opportunities and inform strategic action plans.
- Build and implement store-specific client development strategies, define KPIs, and monitor performance.
- Ensure and supervise qualitative client data collection and effective client assignment across all touchpoints.
- Lead the deployment and adaptation of client activation and clienteling programs and tools across the region.
- Coach and support boutique sales teams in implementing clienteling strategies and enhancing client outreach.
- Manage and coordinate local clienteling opportunities, including bespoke experiences and gifting campaigns.
- Oversee client experience initiatives, from food and beverage selection to VIP treatment coordination, ensuring Maison standards.
- Monitor client satisfaction metrics and collaborate with training teams to address pain points and share best practices.
- Animate the local client community and facilitate ongoing engagement with boutique staff.
- Lead implementation of the Maison’s client strategy across the region, adapting and deploying corporate initiatives using local client knowledge.
- Roll out loyalty and CRM programs and enhance a service-oriented boutique environment to drive client development, experience, and satisfaction in collaboration with corporate and local teams.
Qualifications
- Bachelor’s degree.
- Proven track record of creating and implementing client strategies in a luxury retail environment.
- Experience aligning with local teams to ensure consistency with Maison strategy.
- Proficiency in rolling out corporate loyalty programs and regional strategies.
- Ability to implement and adapt Maison client strategy within a specific market.
- Experience rolling out CRM initiatives and analyzing their business impact.
- Strong collaboration skills, particularly with corporate CRM teams, to understand databases and identify opportunities.
- Applicants must have valid work authorization for employment in the USA.
Skills
Education
Bachelor’s degree.
Workplace
This position is based in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 135,000 to USD 145,000 per annum.
Benefits
Eligible employees receive a generous compensation and benefits package. The role is bonus eligible. Career development and training on the Maison’s history, know-how, and creations are offered.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Senior Manager», «Senior Client Experience Manager», «Client Strategy Manager», «Client Engagement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.