Van Cleef & Arpels Salon Ambassador

Location
Seniority Entry-Level
Posted ✦ Today
Apply ⟼

Van Cleef & Arpels — Salon Ambassador in Singapore. Deliver personalised, high‑jewellery client service and steward VIP relationships in the boutique.

Overview

Van Cleef & Arpels is an haute joaillerie maison renowned for its poetic creativity, exacting craftsmanship and refined client experiences. As part of the Richemont group, the maison operates an international network of salons and emphasizes heritage, artisanal savoir‑faire and discreet luxury service across its boutiques.

Role & Responsibilities

  • Deliver a discreet, personalised client experience in the salon, cultivating long‑term relationships with high‑value and prospective clients.
  • Manage client appointments, private viewings and bespoke consultations, ensuring an impeccable welcome and follow‑up.
  • Present and explain collections with deep product knowledge, highlighting craftsmanship, materials and provenance.
  • Support boutique sales objectives through proactive clienteling, targeted outreach and tailored recommendations.
  • Coordinate with internal teams — inventory, aftersales, merchandising and events — to guarantee seamless client journeys.
  • Assist with in‑salon merchandising, visual standards and presentation to maintain the maison’s brand aesthetic.
  • Maintain accurate client records and communication logs within the CRM; prepare dossiers for VIP clients and special orders.
  • Represent the brand at private events and client appointments, including occasional evenings or weekend engagements.

Qualifications

  • Proven experience in luxury retail or high‑end hospitality, preferably within jewellery, watches or haute couture.
  • Exceptional interpersonal skills with demonstrated aptitude for relationship building and discreet service to affluent clients.
  • Strong commercial acumen and a consultative sales approach focused on long‑term client development.
  • Meticulous attention to detail, professional presentation and high standards of personal grooming.
  • Flexibility to work retail hours, including evenings and weekends as required by salon operations.

Skills

Clienteling Relationship management Private appointment management High jewellery product knowledge Visual merchandising Event coordination CRM record keeping Cross‑functional collaboration

Experience

A credible candidate will have prior client‑facing experience in a luxury retail environment — typically 2+ years — with evidence of cultivating and retaining VIP or high‑net‑worth clientele.

Education

Secondary education completed; vocational training in luxury retail, hospitality or sales is advantageous.

Workplace

This position is based in Singapore, Central, Singapore. Cerulean lists 211 open roles in Singapore, including 11 posted recently. In Singapore as a whole, Cerulean currently features 211 open positions, with 11 posted this week.

Culture

The maison fosters a culture of meticulous craftsmanship, refined client service and collaborative professionalism. Employees are expected to uphold the brand’s elevated standards of discretion, presentation and attention to detail while contributing to a collegial salon environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.