Van Cleef & Arpels Sales Personnel

Location
Seniority Junior
Department Retail & Boutique Operations
Industry High Jewelry
Posted ✦ Today
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Van Cleef & Arpels seeks Sales Personnel in Perth — boutique role delivering high‑touch client service and luxury jewellery expertise.

Overview

Van Cleef & Arpels is an haute joaillerie maison known for exceptional craftsmanship, poetic design and discreet, highly personalised client service. The brand operates within the Richemont group and is recognised for its ateliers, heritage savoir‑faire and focus on long‑term client relationships across global boutiques.

Role & Responsibilities

  • Deliver exemplary, high‑touch client service in accordance with brand standards, cultivating long‑term relationships and repeat business.
  • Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross‑selling of jewellery and services.
  • Manage the full sales cycle: welcome clients, present collections with authoritative product knowledge, handle transactions and post‑sale follow up.
  • Develop and maintain accurate client records and activity in the CRM to support clienteling and personalised outreach.
  • Support boutique merchandising and visual standards, ensuring displays, inventory presentation and housekeeping reflect maison guidelines.
  • Coordinate with after‑sales, repairs and bespoke services teams to ensure seamless client experiences and timely resolution of enquiries.
  • Participate in product, service and compliance training; contribute to team selling and boutique operational tasks as required.

Qualifications

  • Proven experience in luxury retail sales, preferably within high‑jewellery, watches or high‑end fashion (recommended minimum 1–3 years).
  • Exceptional interpersonal skills with a demonstrated ability to manage discerning clients with tact and discretion.
  • Strong commercial acumen with an ability to meet sales targets and translate brand heritage into compelling client propositions.
  • Ability to work retail hours including weekends and public holidays, and to adapt to a boutique environment with exacting standards.

Skills

Clienteling and relationship management Luxury product knowledge (jewellery, gemstones and craftsmanship) Consultative selling, upselling and cross‑selling techniques CRM usage and client database maintenance Point of sale (POS) transaction processing Visual merchandising and boutique standards Attention to detail, discretion and confidentiality

Experience

Previous experience in a luxury retail environment is required; experience specifically with high‑jewellery or watch maisons is strongly preferred. Demonstrated track record of meeting sales targets and delivering personalised client service.

Education

Secondary school completion is required; tertiary qualifications in retail, hospitality, sales or a related field are desirable but not mandatory.

Workplace

The role is situated in Perth, Western Australia, Australia. There are currently 5 open positions in Perth on Cerulean, with 1 added recently. Across Australia, Cerulean lists 193 open roles — 14 of them newly added.

Culture

Van Cleef & Arpels cultivates a culture of artisanal excellence and refined client service, privileging discretion, meticulous attention to detail and respect for heritage techniques. The maison emphasises professional development, internal training and a collaborative boutique environment where long‑term client relationships are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Boutique Sales Consultant», «Retail Sales Associate», «Luxury Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.