- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
The Sales Manager supports the Boutique Director in managing and enhancing the boutique, leading the sales team, building sales, and sustaining high service quality. The role develops client strategies, coaches the team, and upholds Maison standards. Full-time; applicants must have valid U.S. work authorization.
Role & Responsibilities
- Partner with the Boutique Director to lead and support the sales team in achieving or exceeding sales targets, while maintaining a strong presence on the sales floor.
- Develop client-development strategies for new and existing clients, prospect within the database, and build long-term sales strategies to increase client loyalty and sales volume.
- Coach and provide feedback to the team to support performance goals and successful sales closures.
- Lead by example on the sales floor and motivate the team; assist the Boutique Director in developing short- and medium-term strategies for client attraction, conversion, and retention.
- Ensure exceptional customer service and elevate the boutique experience to drive sales growth.
- Assist the Boutique Director in guiding the team to uphold Van Cleef & Arpels policies, procedures, and operational standards.
- Assist with the overall management and enhancement of the boutique, with the objectives of building sales, developing and leading the sales team, and sustaining high service quality.
Qualifications
- Bachelor’s degree.
- 5–7 years of experience in a luxury retail environment.
- Prior supervisory experience.
- Ability to lead teams in delivering an exceptional client experience.
- Strong selling and closing skills.
- Proficiency in Excel and Word.
- Comfort with travel.
- Strong networking abilities, particularly for high-profile events.
- Fluency in a foreign language relevant to the market is preferred.
- Excellent communication, problem-solving, and interpersonal skills.
- Valid work authorization for employment in the USA.
Skills
Experience
5–7 years of experience in a luxury retail environment; prior supervisory experience required.
Education
Bachelor’s degree.
Benefits
Richemont offers a generous compensation and benefits package for eligible employees. New hires receive training on the Maison’s history, know-how, and creations.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Boutique Sales Manager», «Sales Team Manager», «Retail Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.