Van Cleef & Arpels Sales Associate
- Seniority
- Entry-Level
- Posted
- Mar 24, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a Parisian high-jewellery maison renowned for exceptional craftsmanship and poetic design. As part of the Richemont group, the brand operates discreet, client-focused boutiques worldwide and emphasizes product mastery, refined client service and ongoing professional development for sales teams.
Van Cleef & Arpels seeks a Sales Associate in Nagoya to deliver bespoke client service in a luxury boutique setting.
Role & Responsibilities
- Deliver exemplary, personalized service to high-net-worth and discerning clients, building long-term relationships through thoughtful clienteling and follow-up.
- Achieve and exceed individual and boutique sales targets while contributing to team KPIs and conversion metrics.
- Demonstrate exhaustive product knowledge of high jewellery, watches and maison heritage to advise clients and facilitate informed purchases.
- Manage daily boutique operations including visual merchandising, stock replenishment, inventory control and secure handling of high-value items.
- Process sales transactions accurately and compliantly, including luxury POS handling, gift-wrapping and after-sales procedures.
- Coordinate private appointments, trunk shows and client events in collaboration with the store manager and regional teams.
- Maintain strict adherence to brand security, loss-prevention and client confidentiality procedures.
- Support onboarding and training of junior colleagues, sharing product knowledge and clienteling best practices.
Qualifications
- Proven customer-facing experience, preferably 1–3 years in luxury retail, jewellery or watches.
- Strong commercial orientation with a demonstrable track record of meeting or exceeding sales targets.
- Impeccable personal presentation and professional demeanour aligned with luxury brand standards.
- Excellent interpersonal and communication skills; ability to build trust with high-value clients.
- Availability to work boutique hours including weekends, evenings and peak retail periods.
- Legal authorization to work in Japan.
Skills
Experience
1–3 years of direct sales experience in luxury retail, jewellery or comparable high-value product environments, with evidence of meeting sales targets and managing discerning clients.
Education
High school diploma or equivalent; vocational training or tertiary study in retail, hospitality or a related field is advantageous.
Workplace
This position is based in Nagoya, Aichi, Japan.
Culture
The maison cultivates a culture of craftsmanship, refinement and respect for heritage; colleagues are expected to uphold meticulous standards in presentation and client care. Employees operate in intimate boutique settings with a strong emphasis on product mastery, mentorship and discreet, client-centric service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Boutique Sales Consultant», «Retail Sales Advisor», «Client Relations Associate», «Boutique Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.