Van Cleef & Arpels Sales Associate

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Location
MadridMadridSpain
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
High Jewelry
Posted
Apr 8, 2026

About Van Cleef & Arpels

Van Cleef & Arpels is a maison renowned for haute joaillerie and artisanal savoir-faire, operating boutiques worldwide and forming part of the Richemont group. The brand is recognized for its meticulous craftsmanship, poetic design language and discreet, service-oriented retail experience aimed at a discerning international clientele.

Van Cleef & Arpels Sales Associate position in Madrid, Spain. Join the prestigious high jewelry maison to deliver luxury client experiences and drive boutique sales performance.

Role & Responsibilities

  • Welcome clients and execute sales following the Maison's selling ceremony, including presentation and payment processing
  • Actively contribute to boutique turnover and personal sales targets while promoting higher-value items and complementary products
  • Recruit new clients and develop loyalty through clienteling actions and proactive follow-up
  • Manage customer service functions including repair drop-offs, pick-ups, cost estimates, and perform boutique-level maintenance services (polishing, engraving)
  • Maintain awareness of inventory stock and contribute to operational tasks including stock counts, safe replenishment, and price tag updates
  • Prepare the boutique for client arrivals and personalize the client experience while anticipating needs
  • Serve omni-channel clients (boutique appointments, picks-ups) to ensure seamless journeys across the Maison network
  • Develop and maintain extensive product knowledge of Van Cleef & Arpels collections, heritage, and competitive offerings in high jewelry, jewelry, and watchmaking
  • Follow visual merchandising and brand identity guidelines for daily boutique maintenance
  • Participate in commercial and non-commercial events for the Maison, including travel as required
  • Build proficiency with digital sales tools, CRM systems, customer service platforms, and back-office systems
  • Support team development through knowledge sharing and positive contribution to boutique culture

Qualifications

  • Demonstrated retail or luxury sales experience, preferably in high jewelry or fine watchmaking
  • Deep passion for luxury goods and understanding of premium client expectations
  • Exceptional interpersonal and communication skills
  • Ability to work collaboratively within a team environment
  • Fluency in Spanish and English (additional languages an asset)
  • Willingness to travel for events and Maison activities as required

Skills

Client relationship management Luxury sales techniques Product knowledge (jewelry, haute horlogerie, gemstones) Omni-channel retail systems CRM platforms POS systems Customer service Visual merchandising awareness Inventory management Cross-selling and upselling

Experience

Entry-level to mid-level retail or luxury sales experience is preferred, though candidates with exceptional interpersonal skills and a proven track record in client-facing roles will be considered. Prior exposure to high-end jewelry, watches, or luxury accessories is advantageous.

Education

Secondary education (Bachillerato) or equivalent. Additional certifications in retail, hospitality, or luxury goods are valued but not required.

Workplace

This position is based in Madrid, Madrid, Spain.

Culture

The boutique environment emphasises craftsmanship, understated luxury and long-term client relationships. Employees are expected to combine sartorial professionalism with attentive, discreet service and a commitment to the maison’s heritage and quality standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Associate», «Client Advisor», «Jewelry Sales Specialist», «Luxury Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.