Van Cleef & Arpels Sales Associate

Location
Employment Contract
Seniority Junior
Posted ✦ Today
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Van Cleef & Arpels seeks a Sales Associate (12-month contract) at Harrods, London. Deliver exceptional client service and drive luxury jewellery sales.

Overview

Van Cleef & Arpels is a Paris-born maison renowned for high jewellery, watchmaking and exceptional craftsmanship. As part of the Richemont group, the brand combines artisanal savoir‑faire with a global luxury retail network and is recognised for discreet client service, meticulous product presentation and long-term client relationships.

Role & Responsibilities

  • Deliver exemplary, personalised client service to Harrods clientele, cultivating long-term relationships and repeat business.
  • Achieve and exceed individual and boutique sales targets through active selling, clienteling and follow-up.
  • Present and demonstrate high jewellery and timepieces with technical accuracy and exquisite attention to product detail.
  • Maintain boutique standards for visual merchandising, product presentation and housekeeping consistent with maison guidelines.
  • Operate point-of-sale systems, process transactions, manage cash handling and maintain accurate sales records.
  • Support client appointment management and CRM updates; coordinate with after-sales and client services teams as required.
  • Manage stock movements, receive and reconcile deliveries, and assist with inventory controls and loss-prevention procedures.
  • Work collaboratively with the boutique team and store management to support events, trunk shows and VIP client experiences.

Qualifications

  • Proven aptitude for high-end retail selling; previous experience in luxury jewellery, watches or premium fashion preferred.
  • Polished professional presentation with strong interpersonal and negotiation skills appropriate to a haute‑joaillerie environment.
  • Solid numeracy and transactional skills; comfortable with POS operations and basic reconciliation.
  • Flexible availability including evenings, weekends and peak retail periods; ability to work a rota at Harrods.
  • Right to work in the UK and ability to comply with boutique security and compliance procedures.

Skills

Clienteling High-touch sales techniques Visual merchandising Point-of-sale (POS) operations Cash handling Inventory management Relationship management Product knowledge: high jewellery and timepieces

Experience

Typically 1–3 years of customer-facing retail experience, ideally within a luxury or premium jewellery/watch environment; demonstrable track record of meeting sales targets is advantageous.

Education

Secondary education or equivalent; formal training in luxury retail, gemmology or hospitality is advantageous but not mandatory.

Workplace

This position is based in London, England, UK. Cerulean lists 463 open roles in London, including 12 posted recently. The broader England area accounts for 583 active listings on Cerulean, 14 of which are new. In UK as a whole, Cerulean currently features 621 open positions, with 18 posted this week.

Culture

The maison cultivates a culture of craftsmanship, discretion and refined client service; teams operate with meticulous standards and pride in product knowledge. Working at Van Cleef & Arpels requires professional elegance, collaborative teamwork and dedication to sustaining the brand’s heritage in a premium retail setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.