Van Cleef & Arpels Sales Associate

Overview

Van Cleef & Arpels is a maison renowned for its haute joaillerie, high watchmaking and emblematic savoir‑faire. As part of the Richemont group, the brand combines artisanal craftsmanship with an international retail footprint and a client‑led approach to luxury service.

Role & Responsibilities

• Deliver exceptional, discreet client service and build long‑term relationships with HNW and UHNW clientele.
• Achieve and exceed individual and boutique sales targets through proactive prospecting, clienteling and appointment management.
• Maintain up‑to‑date product knowledge across high jewellery, watches and high‑value accessories; communicate craftsmanship, gemology and provenance to clients.
• Manage CRM records, follow up on leads, and coordinate bespoke requests and after‑sales service with internal teams.
• Ensure immaculate presentation of the boutique: merchandising, window displays, stock replenishment and inventory controls.
• Operate POS and complete accurate transaction, payment and documentation procedures while adhering to loss‑prevention and security protocols.
• Represent the maison at private viewings, trunk shows and in‑store events as required.

Qualifications

• Minimum 2 years' experience in luxury retail or high‑jewellery sales, preferably within an international maison or premium boutique.
• Demonstrable track record of meeting sales targets and cultivating high‑value client relationships.
• Exceptional interpersonal skills, tact and a client‑centric mindset appropriate to serving HNW clientele.
• Flexible schedule availability, including evenings, weekends and peak retail periods.
• Authorization to work in the United States (if applicable) and ability to pass standard background/security checks.

Skills

Experience

At least two years of direct sales experience in luxury retail or high‑jewellery environments with proven sales performance and experience managing affluent client relationships.

Education

High school diploma or equivalent required; tertiary studies in luxury retail, merchandising, gemmology or related disciplines preferred.

Workplace

Culture

Van Cleef & Arpels emphasizes artisanal excellence, timeless creativity and a discreet client service ethos. The boutique environment privileges meticulous attention to detail, collaborative teamwork and a culture of refinement aligned with the maison’s heritage; as part of Richemont, employees gain exposure to an international luxury network while upholding traditional craftsmanship standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.