Van Cleef & Arpels Sales Associate
Van Cleef & Arpels seeks a Sales Associate in Busan (Shinsegae Centum) to deliver high-jewellery client service and drive boutique sales.
Overview
Van Cleef & Arpels is a storied French high-jewellery Maison renowned for artisanal craftsmanship, poetic design and exceptional service. As part of the Richemont group, the brand combines heritage savoir‑faire with international retail operations, serving an exclusive global clientele through flagship maisons and luxury department store boutiques.
Role & Responsibilities
- Deliver exceptional, personalized client service and create memorable in‑store experiences consistent with Van Cleef & Arpels brand standards.
- Develop and maintain client relationships through proactive clienteling, follow-up communications and appointment management to drive repeat business.
- Demonstrate expert product knowledge across high jewellery, watches and accessories; advise clients on product selection, craftsmanship and provenance.
- Achieve sales targets and KPIs through consultative selling, upselling and basket enrichment.
- Maintain boutique visual merchandising and presentation to uphold brand aesthetics; ensure stock is merchandised according to maison directives.
- Operate point-of-sale systems, process transactions and manage daily cash and reconciliation procedures accurately.
- Support inventory management, stock movements and loss-prevention procedures in coordination with store management.
- Ensure compliance with company policies, luxury retail protocols and local regulations, including after-sales service coordination.
Qualifications
- Proven experience in luxury retail or jewellery sales with demonstrable clienteling success (experience in high‑jewellery strongly preferred).
- Polished interpersonal skills, professional poise and a service-driven disposition appropriate for a high-luxury environment.
- Strong commercial acumen with the ability to meet and exceed sales objectives.
- Excellent presentation and visual merchandising sensibility to maintain maison standards.
- Flexibility to work retail hours, including weekends and public holidays, and to travel occasionally for client appointments if required.
- Basic numeracy and competency with POS and inventory processes.
Skills
Experience
Prior luxury retail experience is required; candidates with direct experience selling fine jewellery or watches — and a proven record of client development and sales performance — will be preferred.
Education
High school diploma or equivalent; vocational training in retail, luxury goods or sales is advantageous.
Workplace
The role is situated in Busan, Busan, South Korea. There are currently 26 open positions in Busan on Cerulean, with 1 added recently. Across South Korea, Cerulean lists 693 open roles — 13 of them newly added.
Culture
The Maison cultivates a culture of meticulous craftsmanship, discretion and refined client service. Colleagues are expected to uphold elevated standards of professionalism and to contribute to an atmosphere that celebrates creativity, heritage and attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.