Van Cleef & Arpels Sales Associate

Overview

Van Cleef & Arpels is a maison renowned for haute joaillerie, celebrated for its craftsmanship, poetic design and exceptional client service. As part of the Richemont Group, the brand combines artisanal techniques with an international retail network and serves a global, high-net-worth clientele.

Role & Responsibilities

• Deliver personalised, discreet service to VIP and private clients throughout the purchase lifecycle, from discovery to after‑sales.
• Proactively build and maintain client relationships through clienteling, follow‑up calls, and tailored outreach to drive repeat business and long‑term loyalty.
• Achieve individual and boutique sales targets by identifying opportunities to cross‑sell and upsell within the maison’s jewellery and high‑jewellery collections.
• Demonstrate authoritative product knowledge — gemstones, precious metals, collections and provenance — and communicate features and heritage with confidence.
• Manage client records and CRM entries accurately, coordinate appointments and bespoke requests, and liaise with Regional/Head Office for special orders and bespoke services.
• Ensure impeccable boutique presentation: visual merchandising standards, stock integrity, inventory reconciliation and loss‑prevention measures.
• Handle high‑value transactions and store cash/POS procedures in accordance with company policies and compliance requirements.
• Support and participate in trunk shows, private viewings and client events; collaborate closely with the boutique team and management to deliver seamless service.

Qualifications

• Proven track record in luxury retail sales, preferably in fine or high jewellery, watches or comparable high‑value goods.
• Demonstrable success meeting or exceeding sales targets and cultivating high‑value client relationships.
• Excellent interpersonal skills, professionalism and discretion when working with affluent clientele.
• Ability to operate POS systems and maintain accurate CRM and inventory records.
• Authorization to work in the United States (company may require documentation).

Skills

Experience

Typically 2+ years of direct experience in luxury retail or fine jewellery sales with a demonstrable record of cultivating high‑net‑worth clients and achieving sales targets.

Education

High school diploma or equivalent required; tertiary education in retail, luxury management, gemology or related fields, or recognised jewellery/gemology certification, is preferred.

Workplace

Culture

The Maison fosters a culture of refined service, artisanal excellence and meticulous attention to detail. Employees work within a collaborative, discreet environment where client confidentiality, craftsmanship and a deep respect for heritage define day‑to‑day standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.