Van Cleef & Arpels Sales Assistant

Overview

Van Cleef & Arpels is an esteemed Parisian maison renowned for haute-joaillerie and refined craftsmanship. The brand is recognised for discreet luxury and artisanal excellence and operates within the Richemont group, offering a boutique, client-centric retail environment.

Role & Responsibilities

• Deliver personalised, high‑touch service to clients in the boutique, building long-term relationships and ensuring client satisfaction.
• Actively prospect and convert sales opportunities to achieve individual and boutique targets and KPIs.
• Manage client appointments, follow-up communications and after‑sales service with impeccable discretion and responsiveness.
• Maintain visual merchandising standards and ensure product presentation reflects the maison’s aesthetic and brand guidelines.
• Operate the point‑of‑sale system accurately and carry out cashing up, invoicing and returns according to procedure.
• Control stock: receive deliveries, perform inventory counts, process replenishments and report discrepancies.
• Support boutique operational tasks including housekeeping, window and in-store displays, and seasonal floor-set changes.
• Collaborate with the team and management to share market feedback, client preferences and product knowledge insights.

Qualifications

• Minimum 1–2 years’ experience in luxury retail or high‑end jewellery preferred.
• Proven ability to meet sales targets and deliver excellent clienteling.
• Polished personal presentation with high standards of grooming and professional demeanour.
• Flexibility to work retail hours including weekends, evenings and public holidays.
• Strong verbal communication, telephone and email etiquette.
• Eligibility to work in Monaco for the duration of the fixed‑term contract.

Skills

Experience

1–3 years of client‑facing experience within luxury retail; direct experience with high‑jewellery or watch sales is strongly preferred.

Education

High school diploma or equivalent; vocational training in retail, luxury goods, fashion or hospitality is advantageous.

Workplace

Culture

The maison cultivates a culture of craftsmanship, discretion and refined service, emphasising meticulous attention to detail and respect for heritage. As part of the Richemont group, the brand fosters professional development within intimate, boutique settings where client relationships and artisanal excellence are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.