Van Cleef & Arpels Retail Technology Manager

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Manage assigned retail technology projects and initiatives from planning through implementation, adoption, and ongoing optimization.
• Coordinate testing, pilots, deployments, and rollouts of new applications, systems, and technology across the retail network.
• Track project progress, identify risks and dependencies, and escalate challenges as appropriate.
• Coordinate with internal and external partners to ensure deliverables are completed accurately and on time.
• Gather feedback after implementation and identify opportunities for continued improvement.
• Develop a strong working knowledge of the Maison’s retail applications, systems, tools, and operational processes.
• Serve as a key point of contact for boutique teams regarding assigned retail technology initiatives and system enhancements.
• Partner with boutiques to understand operational needs, pain points, and opportunities for improvement.
• Support the testing and evaluation of technology solutions and new use cases in the retail environment.
• Create and maintain project documentation, user guides, procedures, and supporting materials.
• Build strong working relationships with boutiques, Retail Operations, IT, CRM, Training, Finance, Marketing, Security, Richemont, Global HQ, and other key partners.
• Translate business and boutique needs into clear requirements and actionable project deliverables.
• Facilitate project meetings, working sessions, pilots, and feedback sessions.
• Maintain clear communication regarding project status, risks, dependencies, decisions, and next steps.
• Support alignment between local business needs and global technology initiatives.
• Support adoption of new retail tools, applications, and processes across the boutique network.
• Partner with Training, Retail Operations, boutique leadership, and other stakeholders to prepare teams for technology launches and operational changes.
• Gather qualitative and quantitative feedback to assess adoption and effectiveness.
• Identify barriers to adoption and recommend solutions to improve usability and engagement.
• Support ongoing communication and education related to retail technology initiatives.
• Develop an understanding of the end-to-end boutique experience and how technology supports selling, operations, client engagement, inventory, and compliance.
• Review existing workflows and identify opportunities to improve efficiency and simplify processes.
• Maintain awareness of relevant retail technology developments and emerging solutions.

Qualifications

• At least five years of experience in retail operations, retail technology, or project management, ideally in a luxury, premium consumer, or specialty retail environment.
• Experience supporting technology implementations, application rollouts, process improvements, or transformation initiatives.
• Strong understanding of retail technology, applications, and operational processes.
• Strong analytical and problem-solving capabilities.
• Experience with POS, CRM, inventory management, SAP, Salesforce, or other enterprise retail systems is preferred.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• A bachelor’s degree is preferred; a relevant combination of education and work experience will be considered.
• Valid work authorization for employment in the USA.

Skills

Experience

At least five years in retail operations, retail technology, or project management; ideally in a luxury, premium consumer, or specialty retail environment.

Education

Bachelor’s degree preferred; a relevant combination of education and work experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 105,000 to USD 115,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; volunteer days off. The role is bonus eligible.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.