Van Cleef & Arpels Retail Manager
About Van Cleef & Arpels
Van Cleef & Arpels is a maison of haute joaillerie renowned for exceptional craftsmanship, poetic design language and discreet luxury. The brand operates globally within the Richemont group and is known for rigorous standards of client service, artistic creativity and heritage-led product excellence.
Van Cleef & Arpels seeks a Retail Manager in New Delhi to lead boutique operations, sales and VIP client relations.
Role & Responsibilities
- Lead daily boutique operations to deliver exemplary client service and achieve sales targets and KPIs.
- Develop and execute a high‑level clienteling strategy including prospecting, VIP servicing and retention programs.
- Recruit, coach and develop a team of sales associates; set performance objectives and conduct regular reviews.
- Manage stock control, merchandising and presentation to maintain brand image and visual standards.
- Own local business P&L responsibilities: sales forecasting, inventory turn, markdown control and reporting.
- Plan and deliver in‑store events, trunk shows and private appointments in coordination with regional marketing.
- Implement loss prevention, compliance and operational procedures in line with brand and group policies.
- Collaborate with regional management on promotional calendars, pricing, and customer intelligence.
- Ensure CRM and client data are maintained to the highest standard and leveraged for personalised outreach.
Qualifications
- Minimum 5 years’ experience in luxury retail, with at least 2 years in a managerial or team‑lead role.
- Proven track record of meeting or exceeding sales targets and managing boutique P&L.
- Demonstrable experience in high‑value clienteling and managing VIP relationships.
- Strong leadership skills with experience in recruitment, coaching and performance management.
- Excellent communication skills and professional presentation consistent with a luxury maison.
Skills
Experience
At least 5 years in luxury retail, including a minimum of 2 years supervising a sales team or managing a boutique; experience in high‑jewellery or fine‑jewellery retail strongly preferred.
Education
Bachelor’s degree in business, hospitality, luxury brand management or a related discipline preferred.
Workplace
This position is based in New Delhi, Delhi, India.
Culture
The brand fosters an environment built on artisanal excellence, discretion and refined client service. Employees are expected to uphold the maison’s heritage standards while contributing to a collaborative, detail‑oriented retail culture within the Richemont luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Store Manager — Fine Jewelry», «Flagship Boutique Manager», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.