Van Cleef & Arpels Retail Manager

Location
Employment Full-time
Seniority Manager
Posted ✦ Today
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Van Cleef & Arpels seeks a Retail Manager in New Delhi to lead boutique operations, sales and VIP client relations.

Overview

Van Cleef & Arpels is a maison of haute joaillerie renowned for exceptional craftsmanship, poetic design language and discreet luxury. The brand operates globally within the Richemont group and is known for rigorous standards of client service, artistic creativity and heritage-led product excellence.

Role & Responsibilities

  • Lead daily boutique operations to deliver exemplary client service and achieve sales targets and KPIs.
  • Develop and execute a high‑level clienteling strategy including prospecting, VIP servicing and retention programs.
  • Recruit, coach and develop a team of sales associates; set performance objectives and conduct regular reviews.
  • Manage stock control, merchandising and presentation to maintain brand image and visual standards.
  • Own local business P&L responsibilities: sales forecasting, inventory turn, markdown control and reporting.
  • Plan and deliver in‑store events, trunk shows and private appointments in coordination with regional marketing.
  • Implement loss prevention, compliance and operational procedures in line with brand and group policies.
  • Collaborate with regional management on promotional calendars, pricing, and customer intelligence.
  • Ensure CRM and client data are maintained to the highest standard and leveraged for personalised outreach.

Qualifications

  • Minimum 5 years’ experience in luxury retail, with at least 2 years in a managerial or team‑lead role.
  • Proven track record of meeting or exceeding sales targets and managing boutique P&L.
  • Demonstrable experience in high‑value clienteling and managing VIP relationships.
  • Strong leadership skills with experience in recruitment, coaching and performance management.
  • Excellent communication skills and professional presentation consistent with a luxury maison.

Skills

Clienteling Team leadership and talent development Visual merchandising and boutique presentation Inventory management and stock control Sales planning, forecasting and KPI management Event planning and execution for private sales Loss prevention and retail compliance CRM utilisation and data‑driven customer segmentation

Experience

At least 5 years in luxury retail, including a minimum of 2 years supervising a sales team or managing a boutique; experience in high‑jewellery or fine‑jewellery retail strongly preferred.

Education

Bachelor’s degree in business, hospitality, luxury brand management or a related discipline preferred.

Workplace

This position is based in New Delhi, Delhi, India. Cerulean lists 11 open roles in New Delhi, including 6 posted recently. In India as a whole, Cerulean currently features 18 open positions, with 6 posted this week.

Culture

The brand fosters an environment built on artisanal excellence, discretion and refined client service. Employees are expected to uphold the maison’s heritage standards while contributing to a collaborative, detail‑oriented retail culture within the Richemont luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.