Van Cleef & Arpels Regional Retail Operations Manager

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Drive efficient boutique operations and retail operations projects across Asia Pacific in line with Maison guidelines and priorities.
• Ensure boutique operations align with Maison guidelines; support markets in mastering boutique tools and services and applying processes and procedures consistent with governance and Maison priorities.
• Lead the design, launch and implementation of projects to improve Asia Pacific boutique operations; propose operational-efficiency initiatives and regional adaptations that support the success of global projects.
• Identify and share boutique best practices across markets to strengthen retail operations.
• Represent Asia Pacific markets by escalating local needs and specificities to headquarters, and coordinate market rollouts on behalf of headquarters, ensuring accountability.
• Contribute to project design and testing, communicating local needs between markets and headquarters.
• Own global projects for Asia Pacific, coordinate regional deployment with a midterm perspective, and coach local teams on adoption, implementation, change management and new tools.
• Serve as a key member of the Compliance task force, providing insights and recommendations to implement or adjust boutique operations projects.
• Plan and roll out international procedures (Maison Policy), train local retail teams, and engage the local retail operations community through feedback, best-practice sharing, training and regular meetings.
• Track audit action owners, deadlines and closure with markets; follow up on remediation plans and escalate overdue or recurring issues.

Qualifications

• Solid experience in retail operations management at multiple-market or regional level.
• Strong project management expertise across concept, development, training, launch, rollout and review.
• Attention to detail and a strong operational excellence and efficiency mindset.
• Sound knowledge of audit and compliance processes.
• Strong communication and collaboration skills.
• Commitment to coaching teams through change and identifying improvements that create business value.
• Fluent English; Mandarin is a plus.

Skills

Experience

Solid experience in retail operations management at multiple-market or regional level.

Benefits

Career development; training on Van Cleef & Arpels' history, know-how and creations.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.