- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 27, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels is seeking a Regional Client Experience Manager to oversee client experience across boutique touchpoints, events, gifting, and satisfaction monitoring, partnering with regional and local teams. The role also manages related planning, budgets, reporting, and vendor coordination. Full-time.
Role & Responsibilities
- Equip boutique teams with tools to enhance the client experience; assess the client journey by researching, sourcing, and vetting vendors and locations for treatments and hospitality; deploy boutique gifting processes; and support event best practices through streamlined RSVP management.
- Share and animate hospitality guidelines, including hosting and waiting-time management, to deliver the appropriate experience while making effective use of boutique spaces.
- Partner with Retail Operations to ensure proper use of boutique tools through regular visits, refreshers, and training.
- Coordinate and monitor consumption and orders of client experience tools.
- Support boutiques with day-to-day client experience challenges.
- Deploy and streamline seasonal and relational gifting programmes, assessing productivity through return-on-investment reviews.
- Support high-jewelry events with RSVP management.
- Support markets in deploying the Client Experience and Treatment strategy in collaboration with CRM, High Jewelry, and Communications teams.
- Define local treatment plans in line with strategic guidelines and local objectives, in collaboration with local counterparts.
- Contribute to the client High Jewelry event strategy, including invitations and treatments for in-boutique activations and ad hoc needs; support boutiques in designing and implementing activations.
- Participate in preparing local events and activations with local event teams, including building a vendor pool and welcoming international clients.
- Develop guidelines and best practices for client experience moments aligned with company objectives, including private appointments, gifting ceremonies, and other boutique needs.
- Deploy gifting guidelines and coordinate orders and local sourcing as needed.
- Coordinate the operational rollout of gifting campaigns and analyse results to improve return on investment.
- Monitor and follow up on Barometer results with boutiques, as well as Mystery Shopping results with the Retail Expertise team.
- Work with Training to address identified pain points.
- Plan and monitor client experience activity.
- Structure and track A&P and S&D budgets in line with the local plan, in partnership with the region.
- Provide consolidated annual reporting on local event activity, including best-practice reports, client satisfaction follow-up, and client acquisition.
Qualifications
- A bachelor's degree.
- A minimum of 4–5 years of management experience in luxury, hospitality, and/or events is preferred.
- Excellent organisational, planning, and time-management skills.
- Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.
- Knowledge of CRM strategy and experience working with client databases.
- Strong understanding of luxury service and exceptional client experiences.
- Strong computer skills.
- Ability to travel.
- Valid work authorisation for employment in the USA.
Skills
Experience
A minimum of 4–5 years of management experience in a luxury, hospitality, and/or events environment is preferred.
Education
Bachelor's degree.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Customer Experience Manager», «Regional Client Services Manager», «Regional Client Relations Manager», «Regional Guest Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.