Van Cleef & Arpels Online Retail Operations Assistant Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a Paris-born haute joaillerie and watchmaking maison renowned for artisanal craftsmanship and poetic design. The brand is part of the Richemont group and operates a global retail and digital network, combining heritage savoir‑faire with an increasing emphasis on luxury e‑commerce and client experience.
Van Cleef & Arpels seeks an Online Retail Operations Assistant Manager in Tokyo to manage e‑commerce fulfilment, logistics and operations.
Role & Responsibilities
- Oversee day‑to‑day online retail operations, ensuring timely and accurate order processing, picking, packing and fulfilment consistent with luxury standards.
- Manage relationships with third‑party logistics partners, warehouses and couriers to optimise lead times, costs and shipment integrity.
- Monitor operational KPIs (order accuracy, lead time, fulfilment cost, stock availability) and implement continuous‑improvement initiatives to raise performance.
- Coordinate cross‑functional activities with merchandising, inventory planning, customer service, IT and marketing to align stock, promotions and site availability.
- Supervise, coach and develop a small operations team; allocate resources and escalate issues to senior management when required.
- Maintain stock accuracy through regular cycle counts, reconciliation with ERP/OMS and investigation of discrepancies.
- Ensure compliance with brand presentation, packaging protocols, customs/regulatory requirements and data privacy standards for online sales.
- Support project delivery for platform updates, process automation and integration workstreams; act as operations subject‑matter expert in change initiatives.
Qualifications
- Proven experience in e‑commerce operations, supply chain or fulfilment roles — ideally within luxury or premium retail.
- Prior supervisory or assistant‑manager experience, with demonstrable people management and vendor‑management capability.
- Strong analytical ability with experience monitoring KPIs and driving process improvements.
- Excellent organisational skills, attention to detail and a commitment to maintaining luxury service levels.
- Comfortable working in cross‑functional, matrixed environments and managing external logistics partners.
Skills
Experience
Typically 4+ years in e‑commerce, retail operations or logistics with at least 1–2 years in a supervisory or assistant managerial capacity; prior exposure to luxury retail or premium brands highly desirable.
Education
Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management or equivalent experience preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
The Maison cultivates a workplace rooted in artisanal excellence, discretion and an uncompromising commitment to client service. Teams operate in a collaborative, detail‑driven environment that values craftsmanship, international perspectives and continuous learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑commerce Operations Assistant Manager», «Online Fulfilment Assistant Manager», «Digital Retail Operations Assistant Manager», «E‑commerce Logistics Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.