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- Full-Time
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- Department
- E-Commerce, Digital & Data Analytics
- Industry
- High Jewelry
- Posted
- Mar 16, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a Paris-born haute joaillerie and watchmaking maison renowned for artisanal craftsmanship and poetic design. The brand is part of the Richemont group and operates a global retail and digital network, combining heritage savoir‑faire with an increasing emphasis on luxury e‑commerce and client experience.
Van Cleef & Arpels seeks an Online Retail Operations Assistant Manager to support the efficiency of day-to-day operational activities and serve as a key connector between online retail boutiques (Web, CRC, Omnichannel) and cross-functional departments. This role focuses on elevating the online client experience through understanding of customer journeys, managing online order stock requests, and providing expertise on online systems and workflows. The successful candidate will consolidate operational requests, solve friction points, implement new processes, and ensure seamless order fulfillment across markets.
Role & Responsibilities
- Develop strategies to elevate the online client experience locally by understanding customer journeys and evolving client needs
- Support execution of all Online Boutique services and manage arbitration for online order stock requests
- Ensure setup and availability of components needed to fulfill orders for assigned markets
- Provide expertise on online systems and flows, understanding key systems used daily for order management and fulfillment
- Consolidate and challenge requests, solve friction points, and review business rules evolution requests
- Support implementation of new processes and manage system implementations
Qualifications
- Native Japanese and business English fluency
- Experience in online retail business operations
- Project management experience in online/e-commerce environments
- Knowledge of enterprise IT systems, preferably SAP
- Demonstrated analytical mindset with problem-solving capabilities
- Strong communication, collaboration, organizational, and synthesis skills
Skills
Experience
Experience in online retail business operations and project management. Familiarity with enterprise IT systems and online order fulfillment processes. Demonstrated ability to work effectively in complex, multicultural environments.
Education
Not specified; typically bachelor's degree in business, operations, or related field is expected for this level.
Culture
The Maison cultivates a workplace rooted in artisanal excellence, discretion and an uncompromising commitment to client service. Teams operate in a collaborative, detail‑driven environment that values craftsmanship, international perspectives and continuous learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-Commerce Operations Manager», «Digital Retail Operations Coordinator», «Online Operations Specialist», «E-Commerce Fulfillment Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.