Van Cleef & Arpels Market Client Experience Coordinator

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Location
UK
└England
└London
Seniority
Mid-Level
Posted
Mar 30, 2026

About Van Cleef & Arpels

Van Cleef & Arpels is a haute joaillerie and watchmaking maison renowned for artisanal craftsmanship, poetic design and discreet luxury. The brand operates internationally and is part of a major luxury group, offering an environment that balances heritage savoir-faire with contemporary retail excellence.

Van Cleef & Arpels is hiring a Market Client Experience Coordinator in London to support VIP clienteling, CRM and events.

Role & Responsibilities

  • Coordinate and execute market-level client experience initiatives, ensuring consistency across boutiques and channels.
  • Support boutique client advisors with appointment scheduling, VIP itineraries and personalised clienteling activities.
  • Manage logistics for client events, trunk shows and private viewings, including vendor liaison and on-site coordination.
  • Maintain and enrich CRM data to support segmentation, follow-up and targeted client communications.
  • Produce regular performance and client engagement reports for Market and HQ stakeholders.
  • Act as a cross-functional liaison between retail, marketing, regional management and after-sales to resolve client issues and deliver seamless service.
  • Assist in training and roll-out of client experience programs, standards and best practices across the market.

Qualifications

  • Proven ability to manage confidential client relationships with discretion and professionalism.
  • Strong organisational skills with demonstrated competence in event coordination and project follow-through.
  • Excellent written and verbal communication, presenting confidently to internal teams and clients.
  • Numerical literacy and experience preparing reports and tracking KPIs.
  • Ability to work flexible hours, including occasional evenings and weekends for client events; willingness to travel within the market.

Skills

Clienteling VIP client service CRM management and data hygiene Event coordination and logistics Cross-functional stakeholder management Sales reporting and KPI analysis Microsoft Office (Excel, PowerPoint) High level of discretion and confidentiality

Experience

Typically 2–4 years of experience in luxury retail, jewelry, hospitality or client experience roles with demonstrable exposure to VIP client service, event execution and CRM-driven clienteling.

Education

Bachelor's degree or equivalent in business, hospitality, marketing or a related discipline preferred; relevant luxury retail training accepted.

Workplace

The role is situated in London, England, UK.

Culture

The maison places a premium on craftsmanship, refinement and personalised client relationships; teams operate with meticulous attention to detail and a service-led mindset. The workplace is collaborative and internationally minded, blending atelier heritage with a modern retail and client experience focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Coordinator», «Client Relations Coordinator», «Market Client Coordinator», «VIP Clienteling Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.