Van Cleef & Arpels Market Client Experience Coordinator

Location
Seniority Mid-Level
Posted ✦ Today
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Van Cleef & Arpels is hiring a Market Client Experience Coordinator in London to support VIP clienteling, CRM and events.

Overview

Van Cleef & Arpels is a haute joaillerie and watchmaking maison renowned for artisanal craftsmanship, poetic design and discreet luxury. The brand operates internationally and is part of a major luxury group, offering an environment that balances heritage savoir-faire with contemporary retail excellence.

Role & Responsibilities

  • Coordinate and execute market-level client experience initiatives, ensuring consistency across boutiques and channels.
  • Support boutique client advisors with appointment scheduling, VIP itineraries and personalised clienteling activities.
  • Manage logistics for client events, trunk shows and private viewings, including vendor liaison and on-site coordination.
  • Maintain and enrich CRM data to support segmentation, follow-up and targeted client communications.
  • Produce regular performance and client engagement reports for Market and HQ stakeholders.
  • Act as a cross-functional liaison between retail, marketing, regional management and after-sales to resolve client issues and deliver seamless service.
  • Assist in training and roll-out of client experience programs, standards and best practices across the market.

Qualifications

  • Proven ability to manage confidential client relationships with discretion and professionalism.
  • Strong organisational skills with demonstrated competence in event coordination and project follow-through.
  • Excellent written and verbal communication, presenting confidently to internal teams and clients.
  • Numerical literacy and experience preparing reports and tracking KPIs.
  • Ability to work flexible hours, including occasional evenings and weekends for client events; willingness to travel within the market.

Skills

Clienteling VIP client service CRM management and data hygiene Event coordination and logistics Cross-functional stakeholder management Sales reporting and KPI analysis Microsoft Office (Excel, PowerPoint) High level of discretion and confidentiality

Experience

Typically 2–4 years of experience in luxury retail, jewelry, hospitality or client experience roles with demonstrable exposure to VIP client service, event execution and CRM-driven clienteling.

Education

Bachelor's degree or equivalent in business, hospitality, marketing or a related discipline preferred; relevant luxury retail training accepted.

Workplace

The role is situated in London, England, UK. There are currently 449 open positions in London on Cerulean, with 23 added recently. Within England, Cerulean currently features 560 open roles, including 26 recent additions. Across UK, Cerulean lists 594 open roles — 34 of them newly added.

Culture

The maison places a premium on craftsmanship, refinement and personalised client relationships; teams operate with meticulous attention to detail and a service-led mindset. The workplace is collaborative and internationally minded, blending atelier heritage with a modern retail and client experience focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.