Van Cleef & Arpels Manager, Retail Operations
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $105,000–115,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 2, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels Manager, Retail Operations in New York. Lead retail operations and store development projects across the Americas. Salary $105K–$115K.
Role & Responsibilities
- Execute and manage daily retail operations functions in line with Maison and Richemont Policy, ensuring operational excellence across store operations
- Develop and maintain expert knowledge of all in-store processes, applications, systems, policies, and procedures, staying current with business changes
- Manage the team's communication calendar for recurring activities, system updates, and project work
- Support the Senior Manager, Retail Operations in managing the project portfolio, acting as the primary project manager for new store openings, renovations, and relocations across the Americas
- Coordinate project activities with cross-functional corporate partners and Retail Leadership, managing timelines, communication, and store team coordination
- Develop and continually evolve New Store Opening (NSO) processes, procedures, checklists, and communication strategies
- Build and maintain strong partnerships with key cross-functional teams including Retail, Retail Finance, Inventory Control, Legal, Logistics, Training, After Sales, CRM, Merchandising, and Store Planning
- Support the development of operational user guides, SOPs, and system enhancements
- Facilitate coordination among Regional Operations Managers and maintain presence at key retail events as needed
Qualifications
- Minimum 5 years' experience in a multi-store retail role, ideally within luxury, premium consumer, or specialty retail environment
- Bachelor's degree preferred; relevant combination of education and work experience will be considered
- Demonstrated project management experience managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability
- Strong analytical, quantitative, and critical thinking skills with ability to leverage data for strategic decision-making
- Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Valid work authorization for employment in the USA
Skills
Experience
Minimum 5 years' experience in a multi-store retail environment, ideally within a luxury, premium consumer, or specialty retail setting. Demonstrated ability to manage concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability. Proven track record of organizational excellence, proactive problem-solving, and managing multiple simultaneous projects with competing priorities and tight deadlines.
Education
Bachelor's degree preferred; a relevant combination of education and work experience will be considered.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 105,000 to USD 115,000 per annum.
Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Operations Manager», «Retail Operations Coordinator», «Store Operations Manager», «Retail Project Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.