Van Cleef & Arpels Host Coordinator

About Van Cleef & Arpels

Van Cleef & Arpels is an esteemed maison of haute joaillerie renowned for poetic design, exceptional gemsetting and artisanal savoir‑faire. As part of the Richemont Group, the brand combines heritage craftsmanship with discreet, service‑led client experiences across a global network of boutiques.

Role & Responsibilities

• Lead and manage Greeters, ensuring exceptional client experience and hospitality standards throughout the boutique
• Oversee client welcoming and hospitality services, collaborating with the Client Development team to manage refreshment service with impeccable presentation
• Warmly welcome all clients, proactively anticipate their needs, and provide comprehensive concierge-style services including coat check and package handling, particularly during in-boutique animations and events
• Support the sales team by preparing client areas for appointments and assisting with the execution of in-boutique events
• Maintain the luxurious ambiance and pristine condition of all client-facing areas including reception, lounges, and private salons
• Ensure hospitality stations are fully stocked, meticulously clean, and impeccably presented, managing inventory of supplies and placing orders
• Provide administrative support for client treatment and coordinate with the Operations team for facility-related matters in hospitality areas
• Act as the primary lead for Boutique Reservation (RDV) and Queue Management (QM) systems, serving as the first point of contact
• Provide constructive feedback on system usability, train Greeters on tool processes, and maintain the integrity and accuracy of hospitality-related client data

Qualifications

• University degree or High School Diploma
• Minimum 2–3 years of experience in retail, preferably with international luxury brands renowned for strong service-oriented culture
• Strong organizational skills and high sense of responsibility
• Meticulous attention to detail
• Advanced proficiency in Microsoft Excel and Microsoft Office
• Excellent communication and interpersonal skills
• Fluency in English (verbal and written)
• Fluency in Chinese (Cantonese and Mandarin)

Skills

Experience

Minimum 2–3 years of retail experience, preferably with internationally renowned luxury brands with strong retail and service-oriented cultures.

Education

University degree or High School Diploma.

Workplace

Culture

Van Cleef & Arpels cultivates an environment that values artisanal excellence, discretion and refined client service. Staff operate within a meticulous, craft‑oriented culture where attention to detail and polished interpersonal skills are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.