- Location
- Geneva Geneva Switzerland
- Address
- Rue du Rhône 19, Geneva View map
- Employment
- Full-Time
- Seniority
- Manager
- Industry
- High Jewelry
- Posted
- Oct 8, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
The Hospitality and Facilities Manager oversees reception standards, outsourced front desk and concierge teams, workplace experience, site coordination, general services, events, VIP visits, budgets, procurement administration and contract negotiations across Van Cleef & Arpels’ Swiss offices and manufactures. The role reports to the Swiss Finance and Administrative Director and partners with the Technical Facilities Coordinator on occupant services and hospitality.
Role & Responsibilities
- Define and uphold consistent reception and service standards across all Swiss sites, rooted in care, benevolence, and knowledge sharing.
- Lead, train, and oversee outsourced reception, front desk, and concierge teams, ensuring luxury service standards and SLA compliance.
- Maintain impeccable, welcoming, and thoughtfully arranged workplaces and meeting areas.
- Coordinate with Real Estate and Security on site planning, visitor flows, access, and emergency procedures.
- Oversee mail, supplies, catering, shared areas, and light maintenance with a creative, sustainable approach.
- Coordinate logistics and hospitality for internal events and VIP visits across all sites.
- Build, monitor, and optimize the General Services and Hospitality budget across Switzerland.
- Manage POs, invoices, and monthly and annual closings using Group tools, including SAP.
- Support tenders and RFPs with Procurement, and negotiate contracts to balance quality and cost.
- Partner with the Technical Facilities Coordinator, who leads infrastructure and technical maintenance, while overseeing hospitality and occupant services.
- Bring creativity, attention to detail, and a passion for hospitality to enhance every employee and guest experience.
Skills
Workplace
The role is situated in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Workplace Services Manager», «Corporate Hospitality Manager», «Guest Experience Manager», «Office Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.