Van Cleef & Arpels Head of Cross‑Functional Solutions & Digital Portfolio

About Van Cleef & Arpels

Van Cleef & Arpels is a Paris‑based haute joaillerie maison renowned for exceptional craftsmanship, poetic design and artisanal savoir‑faire. As part of the Richemont group, the brand combines heritage and creativity with global retail and digital operations, maintaining exacting standards across product, client experience and distribution.

Role & Responsibilities

• Define and steward the strategic roadmap for the digital product portfolio, ensuring alignment with brand positioning and commercial objectives.
• Lead end‑to‑end delivery of cross‑functional digital solutions (omnichannel clienteling, retail integrations, digital services) from concept through production and continuous improvement.
• Coordinate stakeholder governance across IT, retail, marketing, CRM, wholesale and creative teams to prioritise initiatives, resolve dependencies and accelerate time to value.
• Translate business requirements into solution specifications and acceptance criteria; supervise vendor selection, contractual scope and SLA management.
• Manage portfolio financials: budget planning, cost control, business case development and ROI tracking for major digital programmes.
• Implement product management disciplines and governance (roadmapping, release planning, backlog prioritisation) and promote agile ways of working where relevant.
• Define and monitor KPIs, adoption metrics and operational performance for digital solutions; prepare executive reporting and presentations.
• Ensure technical and UX integrity by collaborating with IT architects, UX designers and engineering teams to deliver high‑quality, brand‑consistent experiences.
• Drive change management, training and internal adoption programmes to embed new tools and processes into retail and corporate workflows.

Qualifications

• Demonstrable experience leading digital product portfolios or cross‑functional solution programmes within luxury retail, premium goods or comparable consumer sectors.
• Proven ability to manage complex stakeholder landscapes and translate strategic priorities into executable delivery plans.
• Strong financial acumen with experience producing business cases, managing budgets and tracking ROI for digital investments.
• Solid understanding of omnichannel retail ecosystems (POS, CRM, e‑commerce, mobile) and integration challenges.
• Excellent communication and presentation skills; proven experience reporting to senior and executive stakeholders.
• Advanced level of professionalism, discretion and attention to detail consistent with haute‑joaillerie brand standards.
• Master's degree or equivalent in business, engineering, digital innovation or a related discipline preferred. French and English proficiency preferred.

Skills

Experience

Minimum 5 years of progressive experience managing digital products, programmes or portfolios, with at least several years in luxury retail, premium goods or a closely related consumer environment. Track record of delivering cross‑departmental solutions and working with IT, CRM and commercial teams.

Education

Bachelor's degree required; Master's degree in business, engineering, computer science, digital innovation or equivalent preferred.

Workplace

Culture

Van Cleef & Arpels balances deep artisanal tradition with measured, modern innovation; teams operate within a culture of craftsmanship, aesthetic excellence and meticulous attention to detail. Cross‑disciplinary collaboration is valued and employees are expected to uphold the maison’s heritage while driving discreet, client‑centric digital progress.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.