Van Cleef & Arpels Deputy Boutique Manager

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Drive turnover by maximizing sales and fostering customer loyalty while delivering an exceptional client experience in line with the Maison’s standards.
• Oversee product presentation, handle customer disputes and manage special orders, coordinating with operational departments for smooth execution.
• Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules and maintaining a strong shopfloor presence.
• Implement and monitor clienteling strategies, including customer development objectives, gifting and effective use of sales support tools.
• Manage the boutique’s financial, administrative and audit activities, including cash transactions, stock control, inventories and after-sales service operations.
• Ensure compliance with business practices and procedures, manage general housekeeping and liaise with House and Group support services.
• Analyze commercial and financial performance, prepare weekly reports and contribute to the business plan.

Qualifications

• Previous luxury retail experience, preferably in fine jewellery or high-end products, with a strong focus on sales and customer service.
• Demonstrated leadership and team management skills, with the ability to support, motivate and develop a team.
• Strong understanding of and proven experience in clienteling.
• Excellent organizational, administrative and analytical skills, with proficiency in financial and stock management.
• Strong attention to detail and the ability to manage multiple tasks simultaneously and prioritize effectively.
• Ability to establish and maintain effective customer relationships, gaining trust and respect.
• Excellent communication and interpersonal skills.
• Fluency in Italian and English.

Skills

Experience

Previous experience in luxury retail, preferably within fine jewellery or high-end products.

Compensation

The base compensation for this position ranges from EUR 50,000 to EUR 60,000 per annum.

Benefits

Annual bonus plan; commission scheme; €8 meal vouchers per working day; welfare benefits; training on the Maison’s history, know-how and creations.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.