Van Cleef & Arpels Customer Service Project Assistant (Internship)
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 20, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a historic maison of high jewellery renowned for artisanal craftsmanship, poetic creativity and exacting standards. As part of the Richemont group, the brand combines heritage savoir‑faire with international maison operations and a strong focus on client experience and discreet luxury.
Van Cleef & Arpels — Paris: Customer Service Project Assistant (Internship) supporting client service operations, project coordination and KPI reporting.
Role & Responsibilities
- Support the Customer Service project lead in planning, executing and monitoring initiatives designed to enhance client experience across boutiques, after‑sales and service channels.
- Coordinate cross‑functional stakeholders (boutiques, after‑sales workshop, logistics, CRM, legal) to ensure timely completion of project milestones and follow‑up on action items.
- Prepare and maintain project documentation: timelines, issue logs, meeting minutes, decisions and escalation records.
- Collect, consolidate and analyse service KPIs and client feedback; produce regular reports and slide decks for management review.
- Assist with client escalation handling by compiling case histories, preparing briefs for senior advisors and tracking resolution progress.
- Contribute to process optimisation projects and implementation of service standards and best practices.
- Participate in meetings and workshops, ensuring clear communication of next steps and responsibilities.
Qualifications
- Currently enrolled in a Bachelor's or Master's programme in Business, Management, Luxury Brand Management, Communications or a related discipline.
- Excellent organisational skills with the ability to prioritise competing tasks and manage tight deadlines.
- Strong written and verbal communication skills; professional presentation and attention to detail.
- High degree of discretion, client etiquette and respect for confidential information.
- Analytical mindset with aptitude for consolidating data and producing executive‑quality reports.
Skills
Experience
Previous internship or practical experience in customer service, luxury retail, after‑sales operations or client relations is advantageous but not mandatory; demonstrated interest in luxury services and project work is required.
Education
Enrolled in a university degree (Bachelor's or Master's) in Business, Management, Luxury Brand Management, Communications or equivalent.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Van Cleef & Arpels cultivates an environment that honors craftsmanship, creativity and meticulous client service. The maison values collaborative, detail‑oriented professionals who respect heritage while contributing to a high‑standards, client‑centric culture.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Project Intern», «Client Experience Project Assistant (Intern)», «After‑Sales Project Assistant (Intern)», «Client Services Coordination Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.