Van Cleef & Arpels Customer Service Associate
- Seniority
- Entry-Level
- Posted
- Mar 16, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a Parisian haute joaillerie maison renowned for exceptional craftsmanship, poetic design and discreet luxury. As an iconic jeweller with international boutiques, the brand emphasizes artisanal savoir‑faire, elevated client service and a refined retail environment that upholds the maison’s heritage.
Van Cleef & Arpels — Las Vegas (CityCenter): Customer Service Associate role delivering luxury client care, after‑sales support and clienteling at the boutique.
Role & Responsibilities
- Deliver attentive, discreet front‑of‑house client service for a high‑value jewellery boutique at CityCenter Las Vegas, including greeting clients and managing in‑store appointments.
- Provide after‑sales care: process repairs, returns and warranties; liaise with internal ateliers and external service partners to ensure timely resolution.
- Maintain and update client records and interactions in the boutique CRM; conduct proactive clienteling and follow‑up communications by phone and email.
- Support the sales team by preparing merchandise for viewings, organising secure storage and handling of high‑value items in accordance with loss‑prevention procedures.
- Assist with transactional duties using the point‑of‑sale system, reconcile sales and cash handling, and generate daily reports for management.
- Uphold maison visual and presentation standards on the sales floor; coordinate with visual merchandising for displays and seasonal transitions.
- Act as a brand ambassador, conveying product knowledge about gems, materials and Maison heritage to cultivate long‑term client relationships.
Qualifications
- Proven experience in luxury retail, jewellery, or high‑end hospitality preferred (1–3 years recommended).
- Exceptional interpersonal and communication skills with a client‑centric orientation and discretion handling confidential client information.
- Strong numeracy and transactional accuracy; comfortable working with POS systems and handling high‑value merchandise.
- Demonstrated ability to manage multiple priorities in a fast‑paced boutique environment and to work collaboratively with sales advisors.
- Flexible availability including weekends, evenings and peak retail periods; professional presentation and polished demeanour.
Skills
Experience
Typically 1–3 years of client‑facing experience in luxury retail, jewellery or upscale hospitality; experience with high‑value product handling and CRM use is highly desirable.
Education
High school diploma or equivalent required; college degree or studies in hospitality, business or related fields preferred but not mandatory.
Workplace
This position is based in Las Vegas, Nevada, USA.
Culture
The maison cultivates an environment of artisanal excellence, discretion and refined service. Employees are expected to embody the brand’s heritage and attention to detail while collaborating in a polished, client‑focused boutique setting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Relations Associate», «Customer Care Specialist», «Sales Support Associate», «After‑Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.