Van Cleef & Arpels Customer Service Associate
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $32–34/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 15, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Customer Service Associate at Van Cleef & Arpels Beverly Hills. $32–$34/hr. Luxury jewelry after-sales support and client service role.
Role & Responsibilities
- Manage product registration for repairs and maintenance, coordinating with service facilities and factories
- Obtain updates from service centers and communicate client status to sales associates and clients
- Verify after-sales service statistical information and inventory accuracy
- Consult with management and sales team members on after-sales service issues and resolutions
- Provide administrative and operational support to the sales team and back-office functions
- Assist in maintaining the boutique's appearance and operational standards
Qualifications
- Minimum 2 years of experience in Sales Administration or Customer Service
- Bachelor's degree
- Proficiency with Microsoft Office and SAP
- Strong client service skills in a luxury environment
- Ability to manage multiple priorities in a fast-paced setting
- Excellent communication and interpersonal abilities
Skills
Experience
Minimum 2 years of professional experience in Sales Administration, Customer Service, or a related client-facing operational role. Prior experience in the luxury watches or jewelry industry is preferred.
Education
Bachelor's degree required.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 32 to USD 34 per hour.
Benefits
Comprehensive benefits package including medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Administrator», «After-Sales Service Coordinator», «Client Relations Associate», «Sales Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.