Van Cleef & Arpels Customer Service Associate
- Location
- Beverly HillsCaliforniaUSA
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 16, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a distinguished French haute joaillerie maison renowned for its exceptional craftsmanship, poetic design language and personalized service. Operating boutiques worldwide, the maison is part of the Richemont group and is recognized for cultivating long-term client relationships and an exacting standard of luxury retail experience.
Van Cleef & Arpels — Customer Service Associate in Beverly Hills. Provide exceptional client service for a premier high‑jewelry maison.
Role & Responsibilities
- Deliver a consistently discreet, personalised and anticipatory level of client service across in‑store, telephone and written channels.
- Manage incoming client enquiries, appointment scheduling and follow‑up communications to cultivate long‑term relationships.
- Process sales transactions and after‑sales requests accurately, coordinating with sales advisors, boutique management and technical/aftercare teams as required.
- Maintain and update client records in the CRM system, ensuring data integrity and confidentiality.
- Coordinate logistics for repairs, exchanges and bespoke requests, liaising with internal ateliers and external partners where necessary.
- Support boutique standards including presentation, stock handling, and adherence to security and compliance procedures.
- Contribute to clienteling activities and sales initiatives, identifying opportunities to deepen client engagement and drive repeat business.
Qualifications
- Impeccable professional presentation and a polished, service-oriented manner appropriate for a high-jewelry environment.
- Excellent verbal and written communication skills, with a client-first orientation and strong emotional intelligence.
- High level of discretion and the ability to handle confidential client information with care.
- Accurate numeracy and attention to detail for transaction processing and record keeping.
- Flexibility to work boutique hours including evenings and weekends.
Skills
Experience
Typically 1–3 years of customer service or boutique retail experience, preferably within luxury goods, fine jewelry or high-end fashion. Proven track record of managing high-net-worth clients and complex enquiries is advantageous.
Education
High school diploma or equivalent required; tertiary training in hospitality, retail management, communications or related fields is a plus.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Culture
The maison places craft, heritage and client intimacy at the centre of its workplace culture. Teams operate with refinement, discretion and close collaboration between boutique staff and ateliers, fostering professional development within a highly curated luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Associate», «Client Advisor — Customer Services», «Boutique Customer Specialist», «Client Services Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.